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Original topic:

Phone makes rattling sound when shaken

(Topic created: 03-05-2020 07:51 PM)
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Samsung_NZXrR5p
Constellation
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Galaxy S Phones

Is anyone else having the issue of when shaking your phone it sounds like something is loose in the camera area?

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89 Replies
Mikeyr305
Galaxy
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Galaxy S Phones

I think your talking about the camera rattles

userrvTTY1cFXj
Asteroid
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Galaxy S Phones

Yes around there

Geno71
Samsung Care Ambassador
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Galaxy S Phones

@userrvTTY1cFXj 

 

It's not broken, and not harmful to your phone. To fix it just stop shaking your phone.

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BlackOnyx6
Product Expert
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Galaxy S Phones

Hello @sxmphxvxnh ,

 

 "This isn't a problem. It is just the lenses of the camera moving around when not being used. The lenses are stabilized with electromagnetism. When they aren't used, they will move around as there are no gears or mechanics to hold it into place." 

 

Be sure to check your resolution on your post so other know the resolution for the same question they may have. 

userEN5yX3NLMy
Constellation
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Galaxy S Phones

I have an S20+ and mine rattles when shaken too..

user_ams007
Samsung Care Ambassador
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Galaxy S Phones

My s20 ultra unlocked phone does the same thing

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user5tThkIIIjN
Constellation
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Galaxy S Phones

I'm happy im not the only person I phoned Samsung other day the guy I spoke to didn't even know any of this but after reading these comments I can now see when I open the camera app the rattle stops makes me feel a bit better now I know I'm not the only person I was ready to hand the phone back 😅 

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user2e17zcu4U9
Constellation
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Galaxy S Phones

My phone didn't rattle until over a week of use and then I noticed the rattle every time I picked it up . If it didn't rattle for over a week then clearly it is possible for it not to rattle, right? Meaning, it is fixable and all the chat support specialists would tell me is that it is "normal".  Normal does not mean it isn't a problem or a defect even. Normal just means it happens a lot which is cause for concern in a phone so expensive. Fix your phones Samsung or don't ship them.

Members_9VAkQpq
Constellation
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Galaxy S Phones

I have the same issue, isn't there a manufactors warranty on these phones? Seems to me this a defeat from factory. It's too expensive to be rattling. Peroid 

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Members_9VAkQpq
Constellation
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Galaxy S Phones

I noticed that too, if seems to be a manufactory defeact all s20 ultras I seen do that same rattling noise. Like if something was loose or broken inside the cell phone.

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