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user4Q63vPTXsy
Asteroid

Phone will not disconnect from bluetooth speaker

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I have a galaxy S5, and it will not disconnect from my bluetooth speaker. i have turned off the speaker and my phone still acts like its connected. When i turn up my media volume to full it still warns me that i could damage my speaker, and no sound comes out of the phones speaker. I can still hear notification sounds and it will play my ring tone so the speaker is not damaged, but I get no media volume. I have tried reconnecting the speaker and sound will still come out it, but when i disconnect i get the same problem. Ive tried unpairing it and any other devices from my phone, turning bluetooth off and on, restarting my phone, powering it off and on, ive removed the battery and put it back in (dont know if that would do anything), even when i was across town from my speaker, my phone still acted (and is still acting) like it was connected to a speaker. Any suggestions?

1 SOLUTION

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user4Q63vPTXsy
Asteroid

Re: Phone will not disconnect from bluetooth speaker

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Well after my phone being inexplicably glitchy and having to restart my phone a couple of times,  the problem has somehow resolved itself. Thank you for replying👍🏻😎

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Phone will not disconnect from bluetooth speaker

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Does this occur with the device in safe mode?

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user4Q63vPTXsy
Asteroid

Re: Phone will not disconnect from bluetooth speaker

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Yes

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Samsung Care Ambassador

Re: Phone will not disconnect from bluetooth speaker

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Is this only happening with one Bluetooth speaker or more than one? 

 

Also have you tried temporarily booting your S5 in safe mode and seeing if it acts the same? 

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user4Q63vPTXsy
Asteroid

Re: Phone will not disconnect from bluetooth speaker

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I only have the one bluetooth speaker. Also what is safe mode and how do i activate it (im not very technologically inclined 😂)

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Samsung Care Ambassador

Re: Phone will not disconnect from bluetooth speaker

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Here you go:

  1. Turn the phone off.
  2. Press and hold the Power key.
  3. When Samsung appears on the screen, release the Power key.
  4. Immediately press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Once you see Safe mode you ca release the Volume down key.

To get out of safe mode, just reboot the phone. 

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user4Q63vPTXsy
Asteroid

Re: Phone will not disconnect from bluetooth speaker

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I just tried. Its still giving me the same problem both in and out of safe mode.

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user4Q63vPTXsy
Asteroid

Re: Phone will not disconnect from bluetooth speaker

JUMP TO SOLUTION

Well after my phone being inexplicably glitchy and having to restart my phone a couple of times,  the problem has somehow resolved itself. Thank you for replying👍🏻😎

View solution in original post

Reply
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