I have been a Samsung user for a long time and have owned a variety of their products especially their mobile devices. This is the first time I have had any issues with a product they have produced. The issue that I am having is with the screen on my mobile device. This is a common issue that other users have had with their mobile devices. There is a verticle pink line down the right side of my screen. I have seen it go away before but then when there is any type of pressure towards the top right corner of the screen it appears and does not go away. I have arranged for the device to be shipped back to their service facility but I have some concerns. My device has been in a case its entire life and never been dropped to my knowledge with that being said I am concerned that there might be some dishonest practices happening at the repair facility even though it is clearly a hardware issue. What I want to know is if it is worth submitting for waranty repair or should I just look into getting a new device? Has Samsung ever accepted this as being a hardware issue and covered it under waranty?
Hi @Adil Malik I'm sorry to hear you're experiencing this but I would recommend reaching out to the Samsung Support in your region to go over all of your available repair options. Please feel free to use our global support page here to find your best point of contact and let me know if there's anything else we can help you with.
I had the pink line on the right edge of my phone from top to bottom. I chatted with samsung support and they had me reset the phone to factory defaults. that did not fix the issue so they emailed me a shipping label. I packaged my phone and sent it back to them last Monday 7/10/2017. I got a text on 7/14 saying the device was fixed. I chatted support today hoping my phone would be here. The support person said they had to replace the LCD display and the tracking number says my s7 edge should be back to me tomorrow
How long do you have to do it until it goes away? It's rather weird because I've never dropped my phone and his suddenly appeared. I don't even know if it's still under warranty.
How long do you have to do it until it goes away? It's rather weird because I've never dropped my phone and his suddenly appeared. I don't even know if it's still under warranty.
