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Emily2705
Constellation

Please help

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Please help

My sister can not unlock her phone 

she has tried her thumb print and even her back up password

but they haven’t worked 

she was given the option to sign in with her email and password and reset her password 

but once again she can not unlock her phone and the option has not popped up again

please help she is freaking out

1 SOLUTION

Accepted Solutions
Red Giant

Re: Please help

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Hi @Emily2705 If your sister is able to log into her Google or Samsung account on a PC, she can remotely unlock her device and then change the security settings on her device. I hope this helps.

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2 REPLIES 2
Red Giant

Re: Please help

JUMP TO SOLUTION

Hi @Emily2705 If your sister is able to log into her Google or Samsung account on a PC, she can remotely unlock her device and then change the security settings on her device. I hope this helps.

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Emily2705
Constellation

Re: Please help

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thank you very much

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