Original topic:

Port fire!

(Topic created: 02-09-2021 06:28 AM)
usersaqpiVnQga
Astronaut
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Galaxy S Phones

So at about 3 this morning... my phone was making a loud beeping noise and woke me up... im glad it did!!!! There was a smell of electrical burning and melting plastic... made me jump out of bed!!! My Port is melted / charred and the cable end melted... Reading posts on here it seems an issue! The phone is about a year old now I think but certainly shouldn't be trying to catch fire!!! The phone no longer charges anyone know what I should do? Contacty provider or Samsung!! Definetly not happy about it!!! Cheers in advance, Lee.

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SamsungJace
Samsung Moderator
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Galaxy S Phones

Hello there, I'd like to look into this more for you. Would you mind sending me a private message with the phone's full model code and IMEI number?


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SamsungJace
Samsung Moderator
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Galaxy S Phones

Good morning, I just wanted to check in with you and see if you still needed assistance.


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