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Constellation

Problem with deleting from both Galaxy S7 Phone and Cloud

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1.  I have attempted to clean up my S7.  I "deleted" images (2415 total) but they never actually were deleted.  Looked in the comunity to find the solution to this problem.  Some of the images are in the cloud but perhaps not all of them.  I cannot be sure as the cloud is stuck on loading every file except the trash.  I noticed that, yes, some of the photos (258 images and 43 videos) I've beein trying to delete from my S7 are in the cloud, but in the trash. 

 

2.  Attempted to empty the Cloud Trash but had no success whatsoever either by pressing "EMPTY TRASH" or by selecting "Edit" from the availible menu.  

 

I have restarted multiple times after trying to delete but it has done no good.  I am so frustrated - _-

1 SOLUTION

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Samsung Care Ambassador

Re: Problem with deleting from both Galaxy S7 Phone and Cloud

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Did you try selecting "Delete all Gallery data from Cloud"?

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Samsung Care Ambassador

Re: Problem with deleting from both Galaxy S7 Phone and Cloud

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Did you try selecting "Delete all Gallery data from Cloud"?

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Constellation

Re: Problem with deleting from both Galaxy S7 Phone and Cloud

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Probably not as that phrase doen't sound familiar.

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