Original topic:

Problem working with photos

(Topic created: 07-08-2022 12:32 PM)
user3YNnjcd58I
Astronaut
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Galaxy S Phones

I work a lot with photos on my S5 but recently I've been having trouble. If I try to crop or rotate a photo I get a message saying "couldn't load photo." If I try to open a photo with a pic editor app, the app crashes. If I try to upload a photo to a website, chrome crashes with a message saying, "Unfortunately, Chrome has stopped working." I have never had these problems before. Does anyone know what might be the problem?

2 Replies
DanG92263
Neutron Star
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Galaxy S Phones
Your photo might not be on your device, but in the cloud and your device is having problems connecting to your cloud service.

It may be necessary to download the photo to your device before attempting to edit it.
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Oxford
Supernova
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Galaxy S Phones
Just want to make sure I understand this. You're using a Galaxy S5, right? Meaning it is at least 7 years old and hasn't had any updates or security patches in years. Could that be the problem?
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