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Jullian
Asteroid

RANDOMLY PAUSES MUISC

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I've had the galaxy s7 edge , s8, s9, 9 note , and now the galaxy s10+ and it continues to have to same problems which is randomly pausing music and any sort or media when playing and I've tried get a new phone thinking it was device glitch but that didnt solve anything someone or something tell him why this is a thing and help me solve this ANNOYING problem!

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: RANDOMLY PAUSES MUISC

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What music application are you using when the music pauses?
 

Have you checked to ensure that the application is not on the list of being optimized?

Settings>Search for>Optimize app usage> Check for the application to see if it is being optimized and disable that application from being optimized?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: RANDOMLY PAUSES MUISC

JUMP TO SOLUTION

What music application are you using when the music pauses?
 

Have you checked to ensure that the application is not on the list of being optimized?

Settings>Search for>Optimize app usage> Check for the application to see if it is being optimized and disable that application from being optimized?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Jullian
Asteroid

Re: RANDOMLY PAUSES MUISC

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So far That's working thank you 

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Samsung Moderator
Samsung Moderator

Re: RANDOMLY PAUSES MUISC

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You are very welcome! Keep us posted!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_iTXL0aa
Astronaut

Re: RANDOMLY PAUSES MUISC

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I have the same issue and I don't see the Optimize App Usage option in settings

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userTnQrByiFbR
Constellation

Re: RANDOMLY PAUSES MUISC

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I don't have that option either, but look under Optimise Battery Usage, toggle to see all apps and you can disable from there. Just tried it and so far so good. 

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userqLLB13x5f2
Constellation

Re: RANDOMLY PAUSES MUISC

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Hello. I just changed from galaxy s8+ to 10+

When I was with the 8 it happened all the time, but I think it was the iconx, because with regular headnever happened. But with 10+ and new buds it just solved the problem.

If you are using iconx, that my be the problem. Goodluck

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Jullian
Asteroid

Re: RANDOMLY PAUSES MUISC

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I'm still having the same issues with or without using headphones 

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Samsung_Pq0VuFW
Astronaut

Re: RANDOMLY PAUSES MUISC

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I have a Galaxy Note 9 and is experiencing the same pausing issues. I love my phone but hate this issue and wish it was resolved, or I'll have to get some other phone

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Samsung Care Ambassador

Re: RANDOMLY PAUSES MUISC

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Check in your phone settings and scroll down to device care and select the battery then click the 3 dots in the right corner then and select settings then scroll down to sleeping apps and see if your music app is listed if it is hard press and then remove it from the list 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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