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RCS Chat features not working

(Topic created on: 2/19/21 2:27 PM)
user7vIpClvwjD
Constellation
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Galaxy S Phones

For the past few months my RCS has stopped working. It will randomly restart and then a couple days later, stop again. However, its been a week now without working at all. Anyone else having issues? I have Sprint if that makes a difference. I've tried updating the PRL and Profile, and I've done the whole ##72786# deal, too. Contacted Sprint and the 1st person had no idea was RCS was, 2nd person transferred me to technical support but they suggested the few things mentioned above but it still isn't working. I have an S10+ and my mom is having the same issue on her Sprint S9. 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

I recommend continuing to reach out to your carrier for further assistance regarding RCS chat features.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

I recommend continuing to reach out to your carrier for further assistance regarding RCS chat features.

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SamsungJoJo
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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