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Re: Mobile data and wifi issues - All Carriers

(Topic created: 03-19-2019 08:18 PM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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RedDragon
Samsung Care Ambassador
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@luvlyt S10 do not have 5G millimeter wave antennas it will not search for 5G. Only the "S10 5G" is capable of 5G millimeter wave antennas. Automatic means it will search for GSM/UMTS/HSPA/CDMA antennas that probably sprint is not supporting.. Verizon, on the other hand, set the network mode in "Global" mode meaning it is using GSM most of the time. Like I said Sprint is still using the backbone CDMA that needs CDMA antenna ON at all times which needs to be LTE/CDMA mode I pressumed.. 

 

But that must be a rollercoaster journey for you to find the light {^_^}

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luvlyt
Halo
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Ok.... @RedDragon 

Didn't work when i got home 😞 ... went to another sprint store... they put a new SIM CARD in... to no avail.   Back to the issue ... SIM CARD reads:

 

Location keeps timing out and cannot send MMS messages. 

 

NETWORK: SPRINT

MOBILE NETWORK STATE - Disconnected

SERVICE STATE: In Service

SIGNAL STRENGTH - 113dBm 0asu

MOBILE VOICE NETWORK TYPE:

CDMA - 1xRTT

MOBILE DATA NETWORK TYPE-

IWLAN

ROAMING - NOT ROAMING

 

at this point. I am ready to get different phone.   Samsung only offered to RETURN PHONE (traded in my old s8+.. perfect condition)... Sprint has tried everything,  changing out SIM cards...VERY FRUSTRATING!!

Mainly happening to PRE ORDER phones.   Something IN the phone has been ticked ... to not read cell tower ... I live near CSUSM... like 3 cell towers on campus.  Have never had issue with connection.  ..... so disappointing!:(

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RedDragon
Samsung Care Ambassador
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@luvlyt hmmm this issue seems challanging to me if you still have the phone try to turn off VoLTE and turn off wifi calling. Did you set the APN setting correctly? and is your signal says LTE or 1X? i will try and talk to my friend who has sprint using S10 tomorrow and i let you know.

 

Just a heads up Sprint is updating their network for VoLTE so their towers may not be working properly differs from place to place so I think you should turn off VoLTE/wifi-calling  for now.

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luvlyt
Halo
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Hey there @RedDragon ...i finally called Sprint tech people (800 number)... after 2 hours, 2 tech's ... they had me go thru the phone in the DEBUG file ... she checked all my readings /settings ... they have elevated to the "cell tower" department.   

Honestly,  I think it's something Samsung ticked in those first preorders phones.    Between Samsung and Sprint, I have 6 "tickets" for repairs,  communication, etc..  I continued to get emails from Samsung for a week AFTER i activated AT THE SPRINT STORE,  to log in and ACTIVATE my phone on Samsung.   It would not let me.   There is something between the 2 entities that is compromising the other,  obviously, and I just bet if they would just COMMUNICATE between departments,  it could be easily solved.   I have a new SIM card, made no difference,  i changed the band lines (41 and 25)  did nothing ... it worked/ works just fine at the SPRINT REPAIR CENTER.   I HAVE BEEN TO 2 Sprint Stores for a total of 5 times,  I have spent no less than 4 hours on the phone - testing,  cliking, checking every known possibility of this issue ... not to mention my time here!

 

I have initiated a RETURN to Samsung being I was in that 15 day return time frame ...I have until April 5 to return this one ... which if i get it working,  I'll keep it,  if not,  I'll send it it back.   This has been very frustrating as I'm sure so many are feeling.  There won't be a solution UNTIL such time that BOTH parties COMMUNICATE what the issues could be!!! .........to be continued 😉

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RedDragon
Samsung Care Ambassador
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@luvlyt i highly doubt this is a samsung issue since this issue is isolated to a specific network it doesnt happen to all network. This has to do with sprint. Dont try to change any settings under sevice mode or internal system this will corrupt the system and can brick the firmware and you gonna have to reflash the firmware unless sprint tech told you to do so.. sprint store are not train for network settings they are only on sales and basic setup the 1-800 is trained for that.

 

I will try to contact my friend who use same phone as me unlocked version on sprint we received the device on the day of the launch day feb 20th  in fact we were there at the unpacked event in front of the stage. So technically we consider preorder phones. I'll update this forum if i get some info.

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RedDragon
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@luvlyt So I have talked to my friend who has Sprint and Unlocked Galaxy S10+ G975U1 version. She doesn't have major issues that you guys mentioned on this forum we are both able to send MMS and SMS fine without any issues she also said call is pretty much the same as before no major changes and she sent me her mobile network settings and APN settings. I asked multiple times what was your APN I do not know anyone share their APN.. APN is very important for MMS to route your message to the network to the right place. I will show you all the screenshot that i think is necessary. SO this means the issue is maybe in your account or your local sprint network that is having tower inssues and some sort. If you are still having issues after these  settings I think you might have some device defect or network issues.

Resized_Screenshot_20190323-151351_Wi-Fi%20Calling.jpgResized_Screenshot_20190323-150755_Phone.jpgResized_Screenshot_20190323-150831_Settings.jpg

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luvlyt
Halo
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@RedDragon ... that is what my APN setting was on ... at Sprint store ...  I am unable to click any of them.

 

Sprint called after I was on phone for 2 hours / 2 technicians yesterday to inform me that Samsung is releasing an update / patch on March 27, 2019.  The issue began in the release of the March 8, 2019 update.

 

I have initiated a return inked this issue is solved with new update.   That's still 3 more days of issues.   I told them they needed to send a PRESS RELEASE,  she said she would pass it on!  

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RedDragon
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@luvlyt There is a security patch for March it has been released in other countries and not yet in the USA it is about 500MB  but I do not think the update will include Network improvements I hope it will. My friend isn't really having issues like you guys have so this means it is affecting some devices only not all so maybe a defect or some sort.

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626DenaGURL
Asteroid
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It still doesn't work for me :(. I have Sprint 😞

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Mister_M
Constellation
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Galaxy S10+

Text messages are taking a long time to go thru. Also, phone doesn't connect to LTE network, connects to 3G. Anyone else having the same problems? Phone service is with Sprint.

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