Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here.
I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.
WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app.
I also cannot send mms via wifi, only data which worked on my note 8 and s9.
Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues.
I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.
Just bought 2 phones that pick and chose when they want to work for a whole lot of money.
Solved! Go to Solution.
Ok the LTE/CDMA seems to be working great right now. What should my APN be on? its on APN2 LTE right now
I've been having the same issue . I'm so fing angry .this is my fifth day .. did everything change sim .. ##78726# shiiieet . Update pro , profile, factory reset , . Sprint did their part .. sprint cannot replace my phone for another one due to preordering from Samsung website.. I will never preorder a phone through a website. Better be doing it in a local store near you . That way if you have issues you can replace there. And not go through what I'm going.. sending my phone to TX .for a stupd technician check it . And not having a phone for 2 weeks .. .
@userJ1UQxAjpIW for sprint try to set network mode to LTE/CDMA and if you are having issue with drop calls try to switch VoLTE off. Sprint VoLTE aren't stable yet and test the call after changing the settings.
I feel your pain :/.... been dealing with mine since March 9... update coming March 27. 2019 according to Sprint. Hang in there ... this board had been great in helping ... I have so many tickets open between Sprint and Samsung. Sprint finally called today to inform me of this update/ patch coming from Qualcomm. 🙂
Have the same issue. Seems like the last update might have caused an issue. Waiting for Samsung to roll out a fix.......hopefully
Having the same issue the last few days. I have noticed a flashing screen glitch when call someone right above the percent sign of my battery. Can't hold a connection with any calls. I'm 100% positive it's the phone and not service. I have switched to my Galaxy S7 Edge and it works fine with the same numbers.