Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here.
I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.
WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app.
I also cannot send mms via wifi, only data which worked on my note 8 and s9.
Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues.
I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.
Just bought 2 phones that pick and chose when they want to work for a whole lot of money.
Solved! Go to Solution.
Were you outside of the 14 day guarantee? I'm having the same problems everyone else is stating ever since 3/8, the day I activated the phone. I'm worried about trying the software update since I've read poor experiences. I've been using a Galaxy device since 2012 (even had to return my Note 7 back then with the battery issue). And now it feels like Samsung isn't really taking much action to help their loyal customers.
I'm on tmobile and I just had my s10+ replaced. My s10+ would drop signal and I couldn't receive or make calls. My data was affected to where I can't access internet nor send and receive text messages. The odd thing is that it just started happening over the weekend (3/22-3/26). And I had the phone for about only 20 days.
Tried the update this morning and it's still the same. Full bars and no data. Meanwhile, my work-provided iPhone 6s on AT&T is at half bars and zipping along just fine.