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Re: Mobile data and wifi issues - All Carriers

(Topic created: 03-28-2019 09:16 PM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

903 Replies
luvlyt
Halo
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Galaxy S Phones

From my first encounter with the Tech at Sprint (3 weeks I've had this issue waiting for resolution).. he said and I quote..." these phones are "searching" for a network that isn't there.  They are far too advanced for what is available!"

Makes perfect sense 

.. especially if people are getting them replaced and the problem is still there!!

Jhepoy08
Asteroid
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Galaxy S Phones

I believed, there will be a thorough testing of the device on the network provider before they can sell it to people. That's why it does'nt make sense that network provider is not ready for this 5G thing. @samsung978531 are you really advance that you forgot the basic usage of phones??? 

Lambosrule
Constellation
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Galaxy S Phones

I have an s10 plus and have the same issue.

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userZ7kc6gnRIG
Constellation
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Galaxy S Phones

Has anyone exchanged their S10 (I have an S10E with the same issue as everyone here) and gotten one that actually worked? This is my first Samsung after leaving my iPhone...probably returning this piece of junk and going back to iPhone. It ain't perfect but it does this amazing thing that cell phones are supposed to be able to do: Make phone calls that don't drop out unless the network itself is weak.

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userawvCOEeUG8
Constellation
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Galaxy S Phones

I have been having same issue. I upgraded to s8 and still have problems. They tell me reprogram blah blah. Nothing works. I wanted some kinda something maybe discount on bill they gave me more hotspot and I cant even use it!!!

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userZ7kc6gnRIG
Constellation
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Galaxy S Phones

This is the repsonse I got from the poor tech support person who is told exactly what to say by Samsung: "As of now there are no reported issues on it."

 

Is this a joke???

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Savededa
Cosmic Ray
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Galaxy S Phones

Man we are all getting fed a line of BS. Searching for a network that's not there? What's that? 5g? Then why is Samsung releasing a 5g version of the s10 later! 

 

No issues reported? Then their tech agents must really be horrible at their jobs because I've called about it twice and just stopped because I felt like I was teaching the tech their job.

 

Unable to exchange unable to return at this point. Whoever mentioned class action doesn't sound like a bad idea  I'm about fed up!! 

user9b8xMnXRhk
Asteroid
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Galaxy S Phones

Not sure what's changed but my connection seems better today.  Fingers tentatively crossed.

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userNWxnldr7jY
Constellation
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Galaxy S Phones

My phone is not working again after the update on the 27th. I disabled Bands 41 and 25 a week ago or so. After the update, I started getting "not connected to the internet" again. I went in and noticed the updated must've automatically re-enabled Bands 41 and 25. There is also "Band 41 PCII" now. So I went in an disabled all 3 and it works for a minute and then doesn't. I've tried every combo of having only band 25 disabled, only having band 41 disabled. Nothing works/helps. Ugh. So frustrating! 😞

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userN8hUqJkGqg
Constellation
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Galaxy S Phones

I am having horrible issues. In some locations the phone connects to voice call okay. But in most of the locations unless I am on wifi calling, the phone hardly works. What a worthless piece of $1000 junk. I called Samsung yesterday and say the same story and act as if they havent head of this issue at all. They want me to take to ubreakifix and I dont want to. My network carrier is sprint and they have same BS. How do we get this resolved? Have been a loyal customer for samsung for 15 years but this is driving me nuts and crazy. What if we are in an emergency and cant make a call with this piece of junk? I also tried the band 41 disable work-around but didnt help. Yesterday's update didnt help. 

Today has been even worse!