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Re: Mobile data and wifi issues - All Carriers

(Topic created: 04-03-2019 11:15 AM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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userUEj5BgD4mG
Cosmic Ray
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Galaxy S Phones

So is there anyone with reliable information when this whole situation will be fixed or we all gonna  Be left without normal service for three months?

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MikePasta
Halo
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Galaxy S Phones

I have an unlocked S10+ on Verizon and haven't had any connectivity issues at all. (knock knock). I haven't had any of the issues noted in this thread. (Connectivity and data loss) The ONLY thing that irks me is that I cannot access the diagnostic dialer codes on an unlocked phone. I've worked with the local Verizon store as well as Verizon 2nd Tier CS over the phone. No one can explain how or why Verizon has blocked access. (It doesn't even work in safe mode with the SIM out and having wiped the system partition cache). Mods here havn't been able to help either.

Again, as far as connectivity goes... no drops at all and reception is clear with VOLTE, 3G, and WiFi calling. I haven't been to areas with 1G yet so I can't testify to that quality. 

 

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userUEj5BgD4mG
Cosmic Ray
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Galaxy S Phones

Has the 4g LTE been working fine on verizon?

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MikePasta
Halo
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Galaxy S Phones

Yes, for me it has!  I have not had any call or data issues at all. Now, I will clarify something though. I originally did notice some issues when I first got my phone back on March 6. For instance, weak signals in one part of my house that I never had with any other phone with Verizon. I didn't think anything of it, just thought it was weather conditions or something. (Lot of snow in the northeast the past few weeks.)

When I went to the Verizon store to see if I could get the diagnostic dialer codes working, they DID replace my SIM. I had put the one that was in my S9 into my new S10+. I haven't had any reception problems in my house at all now. Was it weather (now that spring MAY be here) or the new SIM?? One could say it was the SIM. HTH

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userbV6YkxtkyX
Asteroid
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Galaxy S Phones

I have an unlocked s10 on Verizon and started experiencing these same issues a couple days ago. Phone has not been able to connect to the network since. Verizon support wasn't able to fix the issue

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userIliQt4VhQO
Asteroid
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Galaxy S Phones

This is my experience...

 

These phones are faulty as heck and Sammy needs to recall... I've had 3 units by now all brand new unlocked s10+ all with the same exact issue...

Not a carrier problem, I repeat not a carrier problem... I'm using it on Boost Mobile powered by Sprint and this thing is not "mobile" at all, internet is sooo horrible its pretty much not there, I turn off band 25 and 41 and stay on band 26 which gives me very slow but stable connection so I can at least get work emails and mms but definitly no video streaming or even properly surfing the web.

Yesterday my friend whos with AT&T on an iphone 7 was sitting next to me pulling nearly 100mbps, so I asked him if I can put his SIM card in my phone and so I did and boom same exact problem that thing couldn't pull a full 1mbp! it was on band 2 with the AT&T SIM card and just struggling to pull any data.

So again I repeat this is not a carrier issue, these phones are very faulty and do not connect to network!

 

Kern county Central California location.

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LANcort
Cosmic Ray
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Galaxy S Phones

I would love to agree with you on it not being the carrier problem but, it might be a mix of software and carrier problem. I had the phone since March 6th, no issues till 24th. From 24th till yesterday after noon I had the issue, and still not since yesterday afternoon the issue has been gone. I am on T-Mobile, and purchased a pre-paid SIM from Verizon on Monday to test their network. Had the same identical issue on their network.

 

Right now, as of yesterday like I said T-Mobile works without the issue while if I plug in Verizon SIM I get the issue back. I am scheduled to receive a call back from T-Mobile Tier 3 tomorrow and I will update this post if they tell me they fixed something on their end.

userIliQt4VhQO
Asteroid
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Galaxy S Phones

I'v tried 3 different unlocked units!

On 2 different carriers!

Thats just what I've experienced tho and I am lost and just as confused as every one else.

I love Samsung those phones are amazing! but not without data of course...

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LANcort
Cosmic Ray
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Galaxy S Phones

Yeah I agree with you, I have not tried a different device because I refused to waste those 2 weeks without the phone. I will find out what T-Mobile did on their end and update you guys. As well will contact Verizon considering I still have that pre-paid SIM to test on. I just tested Verizon and it no longer works but when going back to T-Mobile it works again.

luvlyt
Halo
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Galaxy S Phones

Mine has gone from Bad to WORSE now ... in perpetual ROAM ... won't even connect to WIFI ... at home, in my chair where I work.   Calls dropping now ... delayed messages by several hours...I am at the point now ... I an ready to go Apple . . Would be different if Samsung stepped up,  did something,  said something ... MADE IT RIGHT ... but no,  their Silence is their Guilt!!!

 

Sprint at least has been in communication since the getgo with this issue,  calling every other day,  trying to troubleshoot ... all the while Samsung .... dead silent!!! NO ACCOUNTABILITY,  NO RESPONSIBILITY ... YEP .... I'm a bit peeved ... for lack of a more suitable word that would get my post Edited!!

Do "Samsung Mods" not go back to corporate and tell them what these boards say???  Curious?  Could a Samsung Moderator answer that?

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