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Re: Mobile data and wifi issues - All Carriers

(Topic created: 04-04-2019 07:16 AM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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userDYxhHC2pZy
Asteroid
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Galaxy S Phones

Update: I received my warranty replacement from T-Mobile for my Galaxy S10+ yesterday. I was outside the 14 days, so I had to use the warranty replacement. So far, the new phone seems to be working without problems (no more mobile data issues). As expected, it is prompting me to update to the latest software...but I plan to delay that update as long as possible just in case that is a contributing factor to the data issues. 

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user9b8xMnXRhk
Asteroid
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I've gotten intermittent as anything lately.  Full bars and LTE?  Can't connect.  Two bars and 3G?  Just fine.  I've even had my connection showing as 1X on the display on my car when connected to the Android Auto app.  It's been better overall, but still not what I had with my S8+.

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userUEj5BgD4mG
Cosmic Ray
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Does anyone know if there is someone to speak to at Samsung that isn't foreign actually speaks English, and has half a brain in their head?

Rooster13
Cosmic Ray
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Galaxy S Phones

OK, so I just had a post removed by a MOD because it contained a link.  The link was for the CNET review for the S10+.  It was actually a very positive review, nothing derogatory.  Clearly no one on this thread has a tip or fix for this issue.  SO, I forwarded this thread to someone at CNET in hopes they are an S10+ expert and can join this thread to help us all out.  I really hope they have the solution we all need!

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user3PHscnxDFI
Cosmic Ray
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When this first started I tried disabling band 41 only and that didn't help. Went back to all bands in hopes a quick fix was coming but after the last update didn't help I went back and disabled both band 41's and band 25. Now I'm able to have a stable connection - it's not fast, but at least it's reliable. I suggest to everyone to stop driving yourselves crazy like I did & just disable the bands. EVERYTHING in my house is Samsung along with the Gear S3 Frontier and I really like the Galaxy Buds that came with my S10+ and really don't want to look at other options. 

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userSJDm1WNtPE
Asteroid
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Thank you Samsung for allowing me to pay hundreds of dollars for a S10 Plus that worked for about 1.5 weeks.

Thank you Samsung for having me go through the same troubleshooting process and repeating the same thing over and over.

Thank you Samsung for telling me to take my phone to ubreakifix (ubreakicantfix) so they can brick it. 

Thank you Samsung for allowing me to send my phone in for repair.

Thank you Samsung for sending me an email about it's unrepaired and I will get it back.

Thank you Samsung for telling me that it was repair and it's being sent back.

Thank you Samsung for telling me that it was unrepaired and I will be getting a replacement.

Thank you Samsung for telling me that my replacement can take up to 14 business days.

Thank you Samsung for allowing me to spend my precious time with you, instead of my family.

 

To be continued...

Vido
Galaxy
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This is sad. Samsung don't even care about their customers. I'll be looking to buy another phone from another company after using my s10 plus

Chazybaz13
Constellation
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Galaxy S Phones

Disabling band 41 is the only thing that has helped my S10+ I can't believe that they aren't fixing this huge issue! Come on, Samsung!

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userUEj5BgD4mG
Cosmic Ray
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Can someone please explain to me why Samsung is not responding to any of this? 

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Savededa
Cosmic Ray
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I can only think of a few reasons.

 

A: they don't care

B: they don't believe it's their problem

C: they aren't capable of figuring it out

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