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Re: Mobile data and wifi issues - All Carriers

(Topic created: 04-04-2019 09:13 AM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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user9b8xMnXRhk
Asteroid
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Galaxy S Phones

So I disabled Band 25, 41, and 41 PCII and I'm getting better results than at any time since I've had the phone.

Rooster13
Cosmic Ray
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Turning off bands never worked for me. Just got off the phone with Case management. They told me that the Sammy rep from a few days ago was incorrect and they would not be processing an exchange. They want me to send in my phone for evaluation. I requested another escalation. They might call me back in 3 days to tell me again to send in my $1,000 phone for evaluation. CRAZY.
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userUEj5BgD4mG
Cosmic Ray
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This is SICK and very frustrating.  Is there any way to get the issue publicized like the battery fiasco with the note 7 so they will be forced to respond with slated recall or a system update that will solve the issue?

userbV6YkxtkyX
Asteroid
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Galaxy S Phones

I submitted a tip to one of the local news stations in my area (Boston). I'm hoping it will gain some traction in the news because that seems to be the only way Samsung will issue a statement or address our situation 

userHOyqDI3cQT
Asteroid
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Galaxy S Phones

This has been beyond frustrating. I been with sprint for 10yrs, their service is not the greatest; but it has never been this bad. My phone was working fine UNTIL I had downloaded that March update on the 26th. Now basically my phone is a brick unless I'm on wifi. Did the disable bands, update prl n profile still didn't fix the LTE signal. Went to sprint Monday had them swap out my sim card, still didn't do nothing. I wish Samsung would actually acknowledge the situation and admit that they sold all of us defective hardware.. Because at 1st I thought it was just sprint, but now I'm starting to see Verizon, tmobile, n at&t on different threads complaining about the same issues so it's not jus a network issue. Ifixit stores is not going to fix the issue, neither is wasting time on the phone talking to reps who just going to replace your phone with another refurbished defective antenna unit. I wish these phone companies would at least give us a whole March bill credit cause this is ridiculous. I have a $1000 brick waiting for a magical update.

userdOEsczZTE7
Constellation
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Galaxy S Phones

I have a Unlocked S10+ on TMobile. Same story in that network issues started about two weeks ago. Despite full LTE bars, I cannot surf the web, dropped phone calls etx, unless I'm on wifi.

 

Samsung says I can return my phone for a refund, but I have to return my earbuds as well. They will give me a $130 e-cert for the earbuds and say they will have more in stock in two weeks. I mean, what are they going to do with my used ear buds... yuck!

 

Also, they rejected my trade in saying it would not turn on. I told them to plug it in first, but they said it was still non functional. I just received the trade in back today (S8) and of course, it works perfectly as soon as I plugged it in.

 

So, I'm told that I must send my phone back + the earbuds, and my Samsung Finance account will be credited with $699. Once that happens, I have to call again and request the $300 credit for the rejected trade in. Expect a full refund in 3-4 weeks. Of course,  I'm expected to buy another $1000 phone replacement if I want another S10+.

 

Even the Samsung sales guy admitted that their customer service is atrocious!

 

So in the end, I'll go back to my perfectly functional S8 and see how this all plays out before deciding what to buy next. However, you can be sure I will never order direct from Samsung again. At least at Best Buy, you can walk in and exchange.

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userUEj5BgD4mG
Cosmic Ray
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Where are all the responses of all the so called Samsung ambassadors on this thing?  Havent heard a peep from them???

Rooster13
Cosmic Ray
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Samsung does not care about this situation. If they cared to keep us as customers, we'd have heard something besides " hang in there" or "send your phone to us." @SamsungCole @SamsungZell @SamsungQue
userUEj5BgD4mG
Cosmic Ray
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Galaxy S Phones

Someone has got to get it on national television.  Any ideas? 

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LANcort
Cosmic Ray
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Per my privous posts, I am a holder of 2 simcards right now Verizon and T-Mobile. Had the phone since March 6th, and the issue started March 24th. This Tuesday, April 2nd, my phone started to work again without any software updates on T-Mobile simcard while Verizon simcard is still having the same issue. Spoke with T-Mobile rep regarding my ticket today and was told that nothing on their end was done. They are all aware of this issue on the engineering side and a trying to do a hush hush fix and avoid tracktion of this issue. They wanted to close my ticket which I declined until they acknowledge the issue and provide feedback via official communication so others such as Verizon can address this. Feel free to look at my previous posts for more details which are in this thread.

 

Totally a network/software issue that needs to be vocally addressed by someone instead of us having to sit here without phones while still paying our bills to network providers. We are not alone, this thread has 43 pages already come on Samsung.