JUMP TO SOLUTION Solved

Original topic:

Re: Mobile data and wifi issues - All Carriers

(Topic created: 04-08-2019 01:35 PM)
Savededa
Cosmic Ray
Options
Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

903 Replies
user4LLS22vaYV
Cosmic Ray
Options
Galaxy S Phones

This is a known issue,  and nothing do with data saver or whatever.  Google it.  I've been through tech support hades for 3 days,  then at a sprint store the manager told me there's nothing they can do until Samsung releases an update.  He suggested trying to disable band 41. "Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Reboot" but he would not do it himself for liability reasons.  Pure bs

0 Likes
Reply
Rooster13
Cosmic Ray
Options
Galaxy S Phones

MODS - We're almost at 50 pages on this issue.  Any new advice on how to get our $1,000 flagship paperweights to work as phones?  Current unreasonable solutions are: 1) just wait longer for somone to send out a reliable update, or 2) mail in your 1 month old flagship paperweight to a repair center and be without access to a phone for atleast 2 weeks. 

 

@SamsungNik 

@SamsungZell 

@SamsungQue 

@SamsungAdam 

userIliQt4VhQO
Asteroid
Options
Galaxy S Phones

 

I wanted to screen shot the whole convo but I exited out on accident and couldn't return so I apologize in advance but this was my convo with Samsung Screenshot_20190408-142611_Samsung Internet.jpg

 

more down on the convo i asked him if this new update will clear up all the LTE issues and the switching band issues and he confirmed that yes it should clear all that up... i still dont believe anything tho at this point im just so lost 

Forrest_Rose
Constellation
Options
Galaxy S Phones

I'm having different mms issues. I live in a rural area. I have no service at my house essentially. My fiance and I heavily rely on MMS over wifi/wifi calling. This was not an issue on my S5 nor on our S8 phones.

 

Now with the S10, we cannot send or receive mms over wifi. I have read as much as my brain can consume online and talked with sprint for hours. No luck.

 

I message Samsung and they tell me that mms cannot be sent over wifi on any Samsung device.  I tell rep, I have been able to in the past. That he is incorrect. I ask to be escalated and he refuses. Telling me that he has provided me with all the information available. 

 

I think I may finally leave the Samsung line. Really unhappy about these issues and the responses or lack of...

 

 

0 Likes
Reply
userYljnkuYlEB
Cosmic Ray
Options
Galaxy S Phones

got send to fix it store so we will see, i sure they break it apart and make my phone not brand new paperweight anymore, i so regret leaving apple for this

 

0 Likes
Reply
Rooster13
Cosmic Ray
Options
Galaxy S Phones

Just finished with another call with level 2 Sprint tech support.  They again acknowledged that it's a known issue.  He was nice enough to not waste my time by asking me to update my PRL etc.  Said he'd have an engineer call me back.  I asked what the possible solutions would be.  He said that they would either find a way to push a software update or get me a new phone.  I'm not sure how that would work since I bought it unlocked.  Zero chance I'd accept a sprint locked version at this point.  Interesting, my wife has an unlocked S10+ also.  Her pre-ordered white version was not available until the 30th.  She claims to not have any issues. 

 

I asked the tech for a bill credit since I'm paying for mobile service that doesn't work.  They agreed to apply a $25 credit on my next bill. 

usera9eJ56r3w1
Asteroid
Options
Galaxy S Phones

its pretty much confirmed right noe the preorder batch has hardware bugs so Im just going to bite the bullet and send my phone in as what customer support said to me.

0 Likes
Reply
userDsJPJn6Vy6
Asteroid
Options
Galaxy S Phones

How is this listed as "solved" when there are people who still have problems?

SamsungNik
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

This is marked as the temporary Solution until the update goes out to all and we have an accurate measure if it's not working still. We have not been given the exact date of release for this update. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Rooster13
Cosmic Ray
Options
Galaxy S Phones

This thread should not be marked as SOLVED until a software update is released that fixes the problem we are having.