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Re: Mobile data and wifi issues - All Carriers

(Topic created: 04-17-2019 11:16 AM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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userVSfzwRorax
Constellation
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Have applied all patches and still with all bands on the OTA connectivety issues remain.  Only if I disable band 41 and 25 can I stay connected.  I dont care where the fault lies (Sprint or Samsung) I am recommending to my wife and all friends in the office not to get this phone...Perhaps that will start to get peoples attention.

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userSqR18tnsGG
Cosmic Ray
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Yep, I've turned 6 people off of the phone since I got ours.  I updated the software yesterday and I finally have data in about 2/3 the places I should but at maybe 3g speeds half the time.  I did yet another factoy reset and it didn't get better and sitting in my office I'm watching my phone kick up roaming messages and losing data.  Just not as often.

 

But I've found the ultimate solution  to the S10+ data problems.  I spent a lot of time on the phone and chat with both sprint and samsung and finally found the fix.  It showed up in the mail just yesterday and best of all it was free.

 

It's a return label.

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userZ08m5eOdn6
Asteroid
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I am having the same problem with my Note 9. This is ridiculous!!
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userMIpixjgE3U
Asteroid
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So just an update on my situation.  I've received my replacement phone from Sprint, the phone is working great.  I havent dropped calls, and LTE data is pretty strong.  I did do the updates that were sent out and they had no negative effects on the phone.  I'm still waiting for a replacement for my second S10+ they're currently on back order.  

Vido
Galaxy
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So it's a phone issue?? What of others??

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user7Yswj04QF6
Constellation
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Hey I just wanted to post this as I was able to solve the issue. It is in fact a problem with the latest security patch from Samsung. So if you're having slow connection or no connection at all it's a very simple fix. There are 2 possible ways to remedy this. My problem was tmobile wasn't getting any data connection what so ever but I had no wifi issues. They were about to make me get a refurbished/used phone which I didn't want, or be stuck with a barely functioning phone. I did everything short of flashing a completely different version OS onto the phone (which would have made it impossible for me to receive official updates ever again) 1.(didn't work for me) Go to best buy and have the Samsung tech downgrade your OS & avoid updating till the next update. 2. (Worked for me) go to your closest providers shop & have them port you number to a new sim card. I tried just about everything & was about to get a used phone from tmobile to replace my new s10 plus, which was a sucky situation. Luckily the sales rep working thought of trying this before transferring my data to a refurbished/used phone, & it worked!

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mkenny28
Cosmic Ray
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@user7Yswj04QF6 wrote:
Hey I just wanted to post this as I was able to solve the issue. It is in fact a problem with the latest security patch from Samsung. So if you're having slow connection or no connection at all it's a very simple fix. There are 2 possible ways to remedy this. My problem was tmobile wasn't getting any data connection what so ever but I had no wifi issues. They were about to make me get a refurbished/used phone which I didn't want, or be stuck with a barely functioning phone. I did everything short of flashing a completely different version OS onto the phone (which would have made it impossible for me to receive official updates ever again) 1.(didn't work for me) Go to best buy and have the Samsung tech downgrade your OS & avoid updating till the next update. 2. (Worked for me) go to your closest providers shop & have them port you number to a new sim card. I tried just about everything & was about to get a used phone from tmobile to replace my new s10 plus, which was a sucky situation. Luckily the sales rep working thought of trying this before transferring my data to a refurbished/used phone, & it worked!

So you just got a new sim card? I was on my third SIM card before I sent it in for repair. Glad that worked for you though.

userZ08m5eOdn6
Asteroid
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Hi, I just called my Best Buy and was told that their system will check for the latest OS / upgrade and if they don't have it, they must call and get it. 😞
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Rose4uKY
Halo
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@user7Yswj04QF6 wrote:

Hey I just wanted to post this as I was able to solve the issue. It is in fact a problem with the latest security patch from Samsung. So if you're having slow connection or no connection at all it's a very simple fix. There are 2 possible ways to remedy this. My problem was tmobile wasn't getting any data connection what so ever but I had no wifi issues. They were about to make me get a refurbished/used phone which I didn't want, or be stuck with a barely functioning phone. I did everything short of flashing a completely different version OS onto the phone (which would have made it impossible for me to receive official updates ever again) 1.(didn't work for me) Go to best buy and have the Samsung tech downgrade your OS & avoid updating till the next update. 2. (Worked for me) go to your closest providers shop & have them port you number to a new sim card. I tried just about everything & was about to get a used phone from tmobile to replace my new s10 plus, which was a sucky situation. Luckily the sales rep working thought of trying this before transferring my data to a refurbished/used phone, & it worked!


I just found this thread and you said the Samsung rep reverted you back to the old OS. We had March security update and then got the April 16th one from Sprint. We had problems since we got our phones but my husband was worse. We have unlocked but last week we switched to Verizon. Just wondering if we can revert back or if we really need to take it in and have the software re flashed? That is what Samsung and Verizon told me to do. But then I'll have to reset to the phone again will lose everything. I backed it to tonight though and may take it in tomorrow. First Samsung said best buy Samsung rep than she said u break it we fix it place and it's covered under warranty no cost to do this.

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userw9UL6Tl9jb
Constellation
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Alright, I have read all 63 pages in this forum, and all 33 over in Sprint's site.

I have read everyone's comments describing their issues/problems with their devices and I share everybody's frustrations. I, too, have a pre-ordered S10+ which I received on 3/6/19.

Much like just about everyone here, the device worked great for a number of weeks and then service went downhill. Even in places I knew for a fact had very good cell reception. Text messages (SMS/MMS) would delay, sometimes not send at all. At first, I thought it was a normal and temporary issue with the network (Sprint), perhaps an outage of some kind. It eventually got so bad that I realized it was a bigger issue than I had anticipated. Which led me to find these two forums and well, the rest is history.

 

This is my thing, my S10+ (currently running the latest ASD5) works great in some select areas. I have been able to clock some decent speeds on Speedtest (70.4 mbps, 145 mbps) since the ASD5 update. Even prior to ASD5 (when device was running on ASC8), I have also managed to clock some very impressive speeds: 87.2 mbps, 93.5mbps, 75.4mbps, 158mbps, 206mbps, 188mbps, 141mbps.

(I do shift work and work early hours of the day while everyone sleeps, some of the pre-ASD5 speeds were clocked at hours where there is not too much network traffic flowing)

With that all said, there are certain areas (which I visit quite frequetly which I now know) where I get awful service. You know, the usual downgrade from LTE to 3G; roaming; "unable to establish network connection". All this while I'm in my car with my girlfriend (who has an iPhone XR, on the same network as me, as the 2nd line in my plan) who does not experience any of this.

 

From reading this, do you guys think my issue is merely of a geographical nature in that service is no good in the above-mentioned area, or does it sound like I have a defective device?

 

I don't quite know where I stand. I get so frustrated when I'm in those deadzones that I tell myself I'm going to go through with a replacement of my device. Alternatively, though, I have experienced some very good LTE speeds as I mentioned above, making me wonder if I even have a defective unit to begin with. Some people on these forums state their phones are completely useless, essentially a $1000 paperweight. Fortunately, that is not the case for me, unless I'm in one of the deadzones. 

 

What do you guys think?

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