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Re: Mobile data and wifi issues - All Carriers

(Topic created: 04-21-2019 05:19 AM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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user3PHscnxDFI
Cosmic Ray
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Galaxy S Phones
I'm waiting on Asurion as well - can you tell if you received new or refurb? Thanks
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userYljnkuYlEB
Cosmic Ray
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@user3PHscnxDFI wrote:
I'm waiting on Asurion as well - can you tell if you received new or refurb? Thanks

i got a brand new one, luckly, ##736# or ##738# cant remember which one, then click view scroll down it tell u refurb yes or no.

good luck. make sure do not use cellular/data/voice/internet till u connect to wifi, and once it set up then update everything, after that u r good, enjoy ur new speed 😛

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user3PHscnxDFI
Cosmic Ray
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@userYljnkuYlEB wrote:

@user3PHscnxDFI wrote:
I'm waiting on Asurion as well - can you tell if you received new or refurb? Thanks

i got a brand new one, luckly, ##736# or ##738# cant remember which one, then click view scroll down it tell u refurb yes or no.

good luck. make sure do not use cellular/data/voice/internet till u connect to wifi, and once it set up then update everything, after that u r good, enjoy ur new speed 😛


Thanks for the info 

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userHOyqDI3cQT
Asteroid
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Galaxy S Phones

It's ##786# to check to see is it refurbished. 

user3PHscnxDFI
Cosmic Ray
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Galaxy S Phones

@userYljnkuYlEB wrote:

@user3PHscnxDFI wrote:
I'm waiting on Asurion as well - can you tell if you received new or refurb? Thanks

i got a brand new one, luckly, ##736# or ##738# cant remember which one, then click view scroll down it tell u refurb yes or no.

good luck. make sure do not use cellular/data/voice/internet till u connect to wifi, and once it set up then update everything, after that u r good, enjoy ur new speed 😛


Thanks! 

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userSqR18tnsGG
Cosmic Ray
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Galaxy S Phones

If the official update thread I read is true, the next update lists nothing in connection with improving any of these issues.  It's basically cosmetic fixes without addressing actual functions.

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user0ckgAVuuFJ
Asteroid
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Galaxy S Phones

Ive already made my mind up im not getting another samsung phone. Ill get the next oneplus or whatever.

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userYljnkuYlEB
Cosmic Ray
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@userSqR18tnsGG wrote:

If the official update thread I read is true, the next update lists nothing in connection with improving any of these issues.  It's basically cosmetic fixes without addressing actual functions.


no, suppose the night mode which switzeland first got last week, the problem is hardware, no amount software gonna fix it, they know it, and thats why its been delayed with answer.

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Ladydee1087
Astronaut
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I was having the same issue so I called Asurion they sent me a replacement phone that worked for a week and now I'm having connection issues AGAIN...AND NO I HAVEN'T DONE THE UPDATE SEEING THAT IT MESSED MY PHONE UP THE FIRST TIME

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userYljnkuYlEB
Cosmic Ray
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@Ladydee1087 wrote:

I was having the same issue so I called Asurion they sent me a replacement phone that worked for a week and now I'm having connection issues AGAIN...AND NO I HAVEN'T DONE THE UPDATE SEEING THAT IT MESSED MY PHONE UP THE FIRST TIME


i sorry to hear that, i did the update asap when phone came in, i believe is the first update what mess the phone up, but possible is the firmware itself, idk, but knock on wood, so phone performing very well. no issue, i think the battery drain little faster then the first one i got, but not sure.

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