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Re: Mobile data and wifi issues - All Carriers

(Topic created: 03-14-2019 07:15 PM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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userMIpixjgE3U
Asteroid
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Galaxy S Phones

@Show496 wrote:

@userMIpixjgE3U wrote:

 


@userMIpixjgE3U wrote:

So I was told it was a told I have to wait it out for Samsung to come out with an update.  Which seems like that'll be never since, they can't take ownership of this issue to begin with.  Was totally looking forward to owning this phone.  So far it's been a nightmare.


Was just told the problem was fixed and that'll I'll need to exchange my phone at the corporate location.  


I was told the same thing, that I should go to a corporate store, they are replacing the affected devices which are from the “first batch or preorders”. I get to the corporate store & the “repair team” keeps my phone in the back for an hour, then says it’s fixed. I try to make a call which fails & they say there’s nothing they can do since I bought it at Best Buy. I go to Best Buy and they say “you’re past the return window, after that it’s up to Samsung. Contact them.” I contact Samsung and they say, contact your service provider (sprint). I go to sprint, they send me back to Best Buy, back to sprint.....repeat cycle for a week



Did you create a ticket at the Sprint location?  When I went to the Sprint store one person said I had to wait it out and another said I was able to at least create a ticket regarding the issues I was having.  My point is one person knew how to handle it and the other did.  After creating a ticket with Sprint they were told from their overseers whoever that might be to replace it.  So maybe call the store ahead of time, and ask if you can at least create a ticket regarding all the issues you are having.  Let them know you already have gone, they tried repairing the phone but nothing was fixed.  

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userAniRvIxhhn
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Galaxy S Phones

I owned a Galaxy S6 and I had wi-fi issues after the nougat system update. Samsung and Google would not help or take any responsibility. So I bought a Galaxy S9+ through T-Mobile and they used the Smart Switch app to transfer everything from the S6 to the S9+ and the wi-fi issue migrated to the new S9+. No one could fix the issue nor take responsibility, so I went to T- Mobile and demanded the phone get replaced and T-Mobile homered the warranty and replaced the phone(S9+). When I received my new S9+ I did not use Smart Switch to transfer all of my information (contacts and all other info) to my S9+ and my new S9+ has "NO" issues at all.

To everyone who has issues and their phone is under warranty. Take the phone back to the store wherever you bought it and demand a replacement and do not take no for an answer, be firm but polite! Transfer all your contacts yourself but do not use Smart Switch to do the transfer! Transer all your information the same way and if you have the exact same problem as described in the above message, then I would suggest you firmly request a refund as the operating system may have gotten corrupted from the factory where it was assembled. You will be told this is impossible, but believe me, it happens because everyone is in a big rush to get the latest greatest operating system and phone to the consumer. All Respectable and Honorable companies that sell products to the public that are under warranty will either fix the issue or refund your money. The S-10 was just released this year and is under a manufacturer 's warranty. You can contact your state's attorney general's office to locate who you complain to when a seller or manufacturer does not honor a warranty. Some States have a consumer complaints office that will advise you of your rights or assist you with getting a seller or manufacturer to honor their warranty. Please be polite but firm with everyone you talk to for help and you will get good results. You can use social media or your local TV station to alert people about the problem you are having and this can also get great results. Sellers and Manufacturers do not want bad public relations. Do not to forget to contact your better business bureau or similar agency.

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Savededa
Cosmic Ray
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Galaxy S Phones

That's a good theory and all but I never used smart switch and I've had problems since the phones release. 

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@userAniRvIxhhn wrote:

I owned a Galaxy S6 and I had wi-fi issues after the nougat system update. Samsung and Google would not help or take any responsibility. So I bought a Galaxy S9+ through T-Mobile and they used the Smart Switch app to transfer everything from the S6 to the S9+ and the wi-fi issue migrated to the new S9+. No one could fix the issue nor take responsibility, so I went to T- Mobile and demanded the phone get replaced and T-Mobile homered the warranty and replaced the phone(S9+). When I received my new S9+ I did not use Smart Switch to transfer all of my information (contacts and all other info) to my S9+ and my new S9+ has "NO" issues at all.

 

To everyone who has issues and their phone is under warranty. Take the phone back to the store wherever you bought it and demand a replacement and do not take no for an answer, be firm but polite! Transfer all your contacts yourself but do not use Smart Switch to do the transfer! Transer all your information the same way and if you have the exact same problem as described in the above message, then I would suggest you firmly request a refund as the operating system may have gotten corrupted from the factory where it was assembled. You will be told this is impossible, but believe me, it happens because everyone is in a big rush to get the latest greatest operating system and phone to the consumer. All Respectable and Honorable companies that sell products to the public that are under warranty will either fix the issue or refund your money. The S-10 was just released this year and is under a manufacturer 's warranty. You can contact your state's attorney general's office to locate who you complain to when a seller or manufacturer does not honor a warranty. Some States have a consumer complaints office that will advise you of your rights or assist you with getting a seller or manufacturer to honor their warranty. Please be polite but firm with everyone you talk to for help and you will get good results. You can use social media or your local TV station to alert people about the problem you are having and this can also get great results. Sellers and Manufacturers do not want bad public relations. Do not to forget to contact your better business bureau or similar agency.


yours is a good explanation.

 

I would like to add that if smart switch (or any other backup app) is migrating a bug or glitch from an old phone to a brand new one, then a full factory reset should restore the new phone to its pristine condition.    This can be easily confirmed before exchanging the phone under warranty.

 

my 2 cents.

mito
userAniRvIxhhn
Asteroid
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Galaxy S Phones

Sorry this was not your problem but it definitely was mine. I feel sad for all of you who are suffering because I suffered until I ran some tests and found the problem, then demanded a new phone replacement. I listened to all tiers of techs from several sources and had to take a more proactive direction. I will not ever go and use any tech support for a new phone problem in the future! I will immediately demand a refund and not waste precious time. The longer the companies can stall, the harder it is getting your money back. Document and copy every correspondence from day one. I mean this heart felt, good luck.

Teddy_B
Constellation
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Galaxy S Phones

I too had issues on my s10+ as soon as I took the update mid March.  I made it back to Best Buy 1 day before 14 day exchange period.  They had no clue about this issue until the Samsung rep on site @ best buy started calling his "guys".  He confirmed the problem, but no resolution of course.  They did exchange my phone and I have NOT taken the update yet at this time.  Phone seems to be working ok.  Keep on hitting "later" when it says update is avail.  I agree with earlier posts...  where is Samsung in this thread?  Why are you not assisting and updating the community?  Pulling 5 lines all with Sammy devices with sprint right now....  ready to move carriers and dump all Samsung products due to this issue.  Very disappointing.  They need to realize this reputation issue will ripple through all product lines.

SothyK
Constellation
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Yes if they dont fix it I will stop using all samsung products. Will go to Apple for the 1st time

userK2Lxp12WXn
Constellation
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Galaxy S Phones

Yes, I am having the same issue but mostly at work at my auto body shop.

It would be nice to get this fixed 😞

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galaxy_ccm_ffs
Constellation
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This is happening to me too, from day 1.  I wanted to memorialize this on this thread because the phone is performing absolutely poorly.  Oh, just FYI, it works wonderfully it roams on another carrier's bands..., I got flawless service on ATT when my unlocked S10+ has a Sprint SIM card. 

 

No I did not force roaming, it just happened that way.  Obviously something is wrong with this phone. 

 

Tried everyone's fixes to no avail.

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userqNNwx3hEPM
Astronaut
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Galaxy S Phones
Still having problems enjoying the past-times that keeps me moving. I hate my Galaxy s10+ At this point I wish I had gone another route with my upgraded. 'Support' can be condescending when I say, 'I'm unable to play Pokemon Go '. As if they are saying, 'is that all...are you able to make calls?' Well I say if all I wanted to do was make calls only then I would have gotten a flip phone! I most definitely would not be paying $1000 to just be able to make sporadic call WHEN OR IF the phone happens to connect to Sprint's mobile network. I'm quite tired of ...'it's their fault' mentality of both Samsung and Sprint. AS IT STANDS THE SERVICES AND DEVICE CAPABILITIES DON'T LIVE UP TO WHAT I THOUGHT I WAS PERCHASING BASED ON SPRINT AND SAMSUNG'S ADVERTISEMENT! I want a fix as of MARCH 20, 2019! Is that too much to ask?
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