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Re: Mobile data and wifi issues - All Carriers

(Topic created: 03-14-2019 07:15 PM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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903 Replies
Savededa
Cosmic Ray
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Galaxy S Phones

Try disabling band 41 and see if that works for you.

 

Go to dialer, ##3282# them edit, enter 000000, tap LTE, tap Band 41 enable, uncheck, restart phone. 

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userCncl88qti4
Constellation
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Galaxy S Phones

There is two 41, which one? 

 

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Savededa
Cosmic Ray
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Galaxy S Phones

Just the one that says band 41 enable not the other one. 

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user0ckgAVuuFJ
Asteroid
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Galaxy S Phones

Ok so this is a complete joke, been 2 weeks now. Got my phone a little over a week ago from the actual store. Do i need to wait for an update or is it just not happening and do i need to switch phones or get off my family plan and go to AT&T or T mobile. Im sick of this, i cant even listen to music at work. Theres no point in bringing it into the store because i get amazing internet IN THE STORE OF COURSE so i know they wont listen to me. Been going on for far to long and for a company like samsung or sprint they shoulda had this fixed by now. Im just so confused on what to do. Wether to wait and MAYBE get an update if they are making one or just switch because there might not be one

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userCncl88qti4
Constellation
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Galaxy S Phones

I brought it to Sprint, I started with the s10 and was having these issues.  I had them switch it to s10+ thinking it would be better and nope, I have same issues! 

 

At the Sprint store it seems to work better for some reason probably because that got big server there!

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userVNGhlHAhq6
Constellation
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Galaxy S Phones

I've also been having this same proble  with my s10+, I just tried the ##3282# and looks like it fixed the issue. 


 

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Barbatosisking
Asteroid
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Galaxy S Phones

Hey gang, I just got my phone in the 13th and everything was working just fine and it seems on the 20th I've lost all connectivity while at work, it goes either into emergency mode or only goes into a 1xrttt speed. I've attempted a variety of solutions, cache wipe, network settings reset, even update profile using their #72786 . Yesterday it seemed to work a bit then I had to reactivate my phone which took until I got home for it to finally work. Now next day it's back to doing the same thing.

 

Anyone else seeing these issues?

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Finley21
Asteroid
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Galaxy S Phones

A lot of people are having the issue, including myself. If you look it up on Reddit there is a huge thread about the issue.

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Barbatosisking
Asteroid
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Galaxy S Phones

Oh alright I haven't jumped on the yet.

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user7El88fcmXn
Constellation
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Galaxy S Phones

Same exact issue. I called sprint today and support had me update my profile. Seems to work now. It's weird because I tried the same thing a day or two ago with no avail.

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