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Re: Mobile data and wifi issues - All Carriers

(Topic created: 03-14-2019 07:15 PM)
Savededa
Cosmic Ray
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Galaxy S Phones

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

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userUF9wPvYoBJ
Constellation
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Galaxy S Phones

Hi,

 

I have been seeing very weak network reception on s10 for my tmobile network which was a lot better in the s9 which I owned previously. Anyone seeing similar issues? Is it the network, software or hardware issue?

chapannya
Constellation
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Galaxy S Phones

Hey there, it might just be that your phone is new. It may take some time for your phone to adjust to it, especially considering it's new. I have an S8 and every month my data resets, it doesn't work until I have used a specific amount, so maybe it's a matter of waiting for your phone to get used to it.

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Martinjdugas
Cosmic Ray
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Galaxy S Phones

My S10 Plus constantly loses its data connection and has much slower download speeds when it is connected. I've owned the S8 and S9 Plus with much better results.

userpe1Fq5bKqP
Astronaut
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Galaxy S Phones

There are so many internal software and apps updates which just suck off all data.

Go to google apps (Quickelink) and stop updates. Only use over wifi.

Thanks

Kunal

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EducatedFungus
Asteroid
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Galaxy S Phones

I know this isn't going to be helpful but the problem.is most likely your carrier. Sprint is a vestigial organ left over from the 80's long distance telecom boom. Every year they get smaller and their coverage is keeping in step with the company size. Good luck, maybe consider changing to anything but sprint.

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userkgc2ck9BUN
Asteroid
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Galaxy S Phones

I'm not going to beat around the bush --- we all know there is a HUGE known issue with the S10+ and some network carriers. My carrier tells me it is Samsung's problem to fix and Samsung live chat tells me there is no known issue and to report it to this community. I am so beyond annoyed and frustrated at this point.

 

I have already returned by S10+ once to Sprint, my wife's S10 works like a charm, we know it is the S10+ issue. I have tried everything, update PRL, update profile, factory reset, disable band 41, disable band 25, disable BOTH bands...literally NOTHING works. Data doesn't work, no network issues, texting doesn't work. 

 

How is it possible Samsung can put out a phone and have it NOT work?? Or is it the carrier's problem?? I wish I  knew because both companies point fingers at eachother with no real solution.

 

ALL I want to know is when the update is expected to be sent to Samsung S10+ users. My return window for this is by the end of today. 

 

I talked to a Live Chat agent yesterday here at Samsung who told me the fix is being worked on and I'll know more today, then I JUST talked to a Samsung chat agent who told me there is no reported issues (which we all know is not correct).. So which is it Samsung? 

 

I don't know why Samsung and/or the carriers cannot give us an ETA> is it going to be weeks or days? 

userBxBDEtrbjv
Constellation
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Galaxy S Phones

Having same issue. No help

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Leinz
Samsung Care Ambassador
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Galaxy S Phones

Must be SPR related. I didn't have to disable anything on TMO with my unlocked S10+. I only changed the APN since the default one was inaccurate.


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userkgc2ck9BUN
Asteroid
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Galaxy S Phones

What is SPR??

Also, how do I know if the APN is incorrect?

 

I have Sprint - and they have only told me to update PRL and update Profile, which both did absolutely nothing. 

 

I just wish SAmsung or Sprint would give us an ETA instead of ignoring the problem that so many people are having (quick Google search shows lots of complaints)

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Leinz
Samsung Care Ambassador
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Galaxy S Phones

SPR is the code for Sprint (VZ, ATT, TMB, XAA, etc). You'd have to check the APN and mobile network mode manually. 

 

Screenshot_20190325-090358_Phone.jpg

 

 

 


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