JUMP TO SOLUTION Solved

Original topic:

Recent Update is now asking for a password to unlock my phone that I never set up

(Topic created on: 10/30/20 1:40 PM)
userqdGTv3ttjf
Astronaut
Options
Galaxy S Phones

I am beyond angry right now. Tuesday morning I received a notification of my Galaxy A s10 phone saying I had a new system update to install. I did the update and when my phone booted back up I was asked to enter a password that I NEVER set up to be able to open my phone. I have had this phone for a little over two months and have installed previous updates and never had this issue before. I went to the help section on you website and it stated after several failed sign in attempts I would be given the option to sign in with my google account, I was never given this option. The last resort was to do a full factory reset which I unfortunately had to end up doing. I had to spend all morning setting up my pone from square one. After doing some asking around on the internet I see that I am not the first Samsung customer this has happened to. I am disappointed and furious because of this situation I lost recent family pictures but not the picture I took last night at work, lost game progress that can not not be recovered are well as other important files. I hope something like this never happens again, I am not sure what I will do if it dose.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungJace
Community Manager
Community Manager
Options
Galaxy S Phones

The Primary authentification method, such as the PIN, password, or Pattern, will be required to get into the device if the device has been rebooted. This password would have been setup during initial activation and setup of the device. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
5 Replies
user5LNMmttJ8Z
Astronaut
Options
Galaxy S Phones

It's a very unfortunate thing to happen however there's two backup options on the phone. 

Samsung account 

Google account 

 

Try checking either of these to see if anything has been backed up. Photos, videos. 

Game progress is often saved on the cloud and linked to your Google account. 

 

I have 4 different cloud backups solutions aswell as a physical backup on my PC. 

 

Nugget
Cosmic Ray
Options
Galaxy S Phones
I would be sure to backup anything of importance before installing any updates. I'm extremely sorry for what happened to you and don't blame you for being furious. I would try reaching out through Twitter to get some answers, if you haven't already. Do you know if the update was from your provider, which provider it was
0 Likes
Reply
Solution
SamsungJace
Community Manager
Community Manager
Options
Galaxy S Phones

The Primary authentification method, such as the PIN, password, or Pattern, will be required to get into the device if the device has been rebooted. This password would have been setup during initial activation and setup of the device. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
user6Y2LCq6r0E
Constellation
Options
Galaxy S Phones
passwords not updating
0 Likes
Reply
useriXB97O3bvv
Astronaut
Options
Galaxy S Phones

Yeah it's terrible the exact same thing has happened to me.
I am 1 million % sure that I did not setup a text-based password on installing my phone.
I setup a 5-digit pincode as this was required to continue and then I setup my finger print.
I chose setup later for the text-based password.

I installed an update and got prompted with the need to input a text-based password.
I am not prompted with the 5 digit number one, nor my fingerprint. I have always used my 5 digit code after  updates/restart, and never setup/needed a text-based one.

I have tried my google password, my samsung password, my 5-digit code and the 3 only other passwords that I use, but to no avail.

Absolutely lost, a factory reset is not acceptable