Original topic:

Recover photos after android update

(Topic created: 08-10-2021 08:14 AM)
userdUYY6yMjAY
Constellation
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Galaxy S Phones

Hi, my photos are stored on Galaxy S10 internal memory. I now noticed that all my pictures dating before July 4, 2021 are removed from my DCIM map. I think I have done an android update at that time after an update message I received. I did not perform any delete myself. Are my pictures really deleted from my phone or moved somewhere else on my device? Any solution how to recover them? I have no cloud back up 😞

3 Replies
Smew
Comet
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Galaxy S Phones

What software version did your S10 update to?  (Settings > About Phone > Software Information > Build Number [last 4 characters])

What version of the Gallery app are you using? 

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userdUYY6yMjAY
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Galaxy S Phones

Hi, thank you so much for your reply. The build number ends with FUF3. The version of the Gallery app is 12.1.04.6

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userN3jIhtJ1vA
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Galaxy S Phones
Same thing happened to me. I lost about 1,000 pictures that I didn't delete. Are they really gone??😫
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