Original topic:

Refuses to return/replace/refund S21 under warranty

(Topic created: 10-08-2021 03:39 PM)
unhappy_S21
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Galaxy S Phones
Samsung has finally agreed the S21 I mailed in for repair for the 2nd time is trash.  However, they are now refusing to return it or provide a replacement or refund!!  It is a 3 month old phone, covered by warranty, and they want me to wait another MONTH while they figure out what to do!!
Worst customer service ever! They told me I could go buy another phone. Are you kidding me?! I used to be an avid Samsung user and supporter, but these last 2 months and over 8 hours this week of dealing with non-responsive representatives who do not care one ioata has changed that completely!

DO NOT BUY AN S21! OVER SAMSUNG COMPLETELY!
4 Replies
coltenryan92
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Galaxy S Phones
Bought an S21 a month ago. Working fine. Customer service amazing.
unhappy_S21
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Galaxy S Phones
Mine worked fine for 4 weeks. After that it became a paperweight. Good luck
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juni0072
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Galaxy S Phones
Mines is junk too s21 changed 3 times same issue charging problems and overheating
unhappy_S21
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Galaxy S Phones

UPDATE - Received confirmation today that they can't/won't send me a new phone. No info on when/if I'll get a refund. At this point, out approx $3k - the unrepaired phone, temp service, temp phone, and now a new phone.

Just Wow!

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