Original topic:

Registration Failed

(Topic created on: 9/23/19 11:57 AM)
MATSCH
Constellation
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Galaxy S Phones

I bought a s10+ like a month ago. I saw some topics about samsung pay that if it doesn't work u should do a factory data reset and so i did.
After the factory data reset everything is working fine, just i got one problem. When tapping on software update and download and install it shows the tab "registering device" and having the message down "registration failed".
is there any fix/solution to this problem, cause i read a lot of other topics concerning this, did cache cleanup at boot and cleared the cache in apps > software update. 

1 Solution


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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

It will show registration failed if there is no SIM card or if it cannot read the SIM card, because it cannot register to a mobile network. You will have to speak with your service provider for a resolution.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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5 Replies
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

"Registration failed" indicates an issue with the SIM card. You will need to speak with your service provider.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

MATSCH
Constellation
Options
Galaxy S Phones

I tried to do the same without the sim card and it does the same thing. 

:thinking_face:

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

It will show registration failed if there is no SIM card or if it cannot read the SIM card, because it cannot register to a mobile network. You will have to speak with your service provider for a resolution.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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birender
Asteroid
Options
Galaxy S Phones

All  my SIM also registered on network 4G also working and wifi also working still showing same registration failed what the  is this samsung is nothing but a big scam company.

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jaferbalti
Constellation
Options
Galaxy S Phones

I've SiM card inserted and working well but still getting registration failed. PLEASE help to get me out of this issue.

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