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Original topic:

S10 Blurry screen through messages

(Topic created: 06-18-2019 02:40 PM)
userNvDmUuLVb8
Asteroid
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Galaxy S Phones

Hi, I have a standard S10. For the last couple weeks all screenshots I send through messages come through blurry/pixelated on both my end and the receivers end. It sends fine through  other applications like FB messenger. Is anyone else experiencing this? Is there a way to fix it? I've attached a example of what it looks like. Screenshot_20190618-231657_Messages.jpg

 

12 Replies
LongHiker
Samsung Care Ambassador
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Galaxy S Phones

It is probably the size limit imposed on MMS messages causing the compression and loss of detail.

 

How are you capturing these screen shots and how many bytes are in the file?

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userNvDmUuLVb8
Asteroid
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Galaxy S Phones

Hi, I found the fix. I just reset all my settings and now it's come good 

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StL_King
Constellation
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Galaxy S Phones

What settings did you reset, exactly? I have the same issue.


 

Solution
userNvDmUuLVb8
Asteroid
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Galaxy S Phones

Hey mate, if you go into settings, then find Reset settings, it says, this resets all settings to their default. Done this and it fixed the issue. 

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usernISpmiK3u0
Constellation
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Galaxy S Phones

I have the exact same issue.

 

I tried the reset in settings... no change.  I just had to reset wifi and bluetooth! 😞

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user4h0SoBlYVe
Astronaut
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Galaxy S Phones

What exactly am I resetting? The entire phone?

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userrh590TxsfJ
Constellation
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Galaxy S Phones

So, yes, this works.... And you don't lose anything important (i needed to reset wifi, add back the powery% and change the display sleep to my preference... Not a big deal ). However after about two weeks, i had to do this again... And now again today for the third time. Any hints on what causes this ?

 

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userfxJvk4Imaf
Astronaut
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Galaxy S Phones

Hi, I've done this and its still blurry, not on my end but when I send screenshot on fb messenger my friends see it blurry 

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userE3Dpp9KM9Z
Constellation
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Galaxy S Phones

@StL_King I had same problem.. go to settings>general management>reset >reset settings.. it will reset all settings including wifi and bluetooth but it fixed the problem 

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