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S10+ Headphone Jack Fail

(Topic created: 04-08-2020 09:54 AM)
FrozenFear
Astronaut
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Galaxy S Phones

My Galaxy S10+ headphone jack will no longer hold the headphone plug. I plug in the headphone and it immediately pops back out. This makes listening with a wired headset impossible. I have tried with different brands of headphones, including the ones that came with my phone. They all pop out.

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MB-837
Product Expert
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Galaxy S Phones

Hi @FrozenFear 

 

May I suggest you look in your headphone jack with a light of some kind. You may have some foreign material blocking inside (lint, etc.). Since you said it's happening with more than one set of headphones, it sounds like there could be something inside the jack.

 

 

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2 Replies
Solution
MB-837
Product Expert
Options
Galaxy S Phones

Hi @FrozenFear 

 

May I suggest you look in your headphone jack with a light of some kind. You may have some foreign material blocking inside (lint, etc.). Since you said it's happening with more than one set of headphones, it sounds like there could be something inside the jack.

 

 

LongHiker
Epic Samsung Care Ambassador
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Galaxy S Phones

Do you have a case on your phone? It could be that the case is preventing the headphone from being insterted completely. I would take the case off to see if it makes a difference.