S10+ Will only connect to network when wifi is on

[Eman_pixelationedit]

I put my tracfone sim in from a Moto G Stylus, and every time I disconnect from wifi it immediately shows a circle with a line through it. It doesn't send or receive data or texts. Occasionally it works when I flip on and off airplane mode or randomly works when I'm away from home, anyone know the solution?

[kimberleigh]

Your phone is not compatible with the network. Your S10 + is locked . Thats why you can only use it in wifi. The circle with the line through it, indicates no cellular connection.

[Eman_pixelationedit]

I looked up my IMEI number, and it identified it as factory unlocked

[kimberleigh]

If it is then it would work off wifi

[Eman_pixelationedit]

It's very weird because I can call and text fine on Wifi. It did work intermittently off wifi when I was not home but It would be for a minute before it would do the same circle with a line through it.

[kimberleigh]

Did you recently get service with tracfone

[Eman_pixelationedit]

I had service the first day I put the sim in and then afterwards it began with the circle with line through it, I used the TracFone app and I kept getting errors there Aswell.

[LongHiker]

@Eman_pixelationedit Have you checked with Tracphone? They may be blocking your cellular service on an unrecognized device.