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S10+ camera giving a black screen for long period before finally loading?

(Topic created: 03-24-2024 01:50 AM)
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Brenden124
Cosmic Ray
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Galaxy S Phones

My galaxy S10+ whenever u go into the camera app it gives me a black screen for a minute then it finally goes into the camera. Why does it take so long.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, welcome to the Community, and thanks for reaching out. I am sorry to hear the Camera application is loading slowly. First, have you tried clearing the app's cache and data? You can do so with the following guide: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If that doesn't help improve the Camera app's speed on loading, you can try Safe Mode to see if a third-party application is responsible for slowing it down on launch. This guide can walk you through using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the app continues to load slowly in Safe Mode, it may be time to try a factory reset. Back up everything beforehand, since your device will be given a fresh start: https://www.samsung.com/us/support/answer/ANS00062029/

If the above troubleshooting isn't helpful, submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, welcome to the Community, and thanks for reaching out. I am sorry to hear the Camera application is loading slowly. First, have you tried clearing the app's cache and data? You can do so with the following guide: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If that doesn't help improve the Camera app's speed on loading, you can try Safe Mode to see if a third-party application is responsible for slowing it down on launch. This guide can walk you through using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the app continues to load slowly in Safe Mode, it may be time to try a factory reset. Back up everything beforehand, since your device will be given a fresh start: https://www.samsung.com/us/support/answer/ANS00062029/

If the above troubleshooting isn't helpful, submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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