I used to have a Samsung S8 and put it in my jeans pocket all the time. That phone does not even have a screen protector and in 2 years it did not even have a single scratch on the screen.
Now I am using a new S10 plus, within 3 weeks, the screen is now cracked from the inside. I did not drop the phone, no outside damage, screen protector shows no damage, the screen just cracked from the inside.
I really expect $1000 phone has a proper screen, not something soft and easy to crack like this. I called Samsung Premium Care and they asked for $99 plus tax to replace another phone.
This is very frustrated for me because this is not my fault to have the screen crack. I spent $1000 for the phone and I expect it to have a proper screen which I am not worry about anything while put it in my Jean pocket.
I am tired of back and forth argument. I am not supposed to pay anything. This is Samsung's responsibility for their products, and I expect to have a proper product in hand. This product is still under warranty and I need it to be replaced
Not sure if this happen to anyone else
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My S10+ just cracked again in the same spot just below the power button. I just put it down on the table and there it was. Last time it cracked was back in March of this year and I filed a claim and got this replacement after paying the $99 fee. I really don't want to pay another $99. I still owe $400 on the phone through Verizon. I wish I could get the Google Phone or if the S20 is any better quality wise. Although I'm not feeling good about Samsung right now.
Same thing happened to my S10. I also had a S8 snd even after dropping it several times and putting in my jeans pocket, not one scatch in 3 years . I haven't even had this phone s year and it cracked on the edge just like yours and 2 days later it has scooped down and towards the top .
My screen cracked on the left side, center right where it curves. This is the second time my screen has cracked and it's in the exact same spot. Has anyone else experienced this same issue?
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