I used to have a Samsung S8 and put it in my jeans pocket all the time. That phone does not even have a screen protector and in 2 years it did not even have a single scratch on the screen.
Now I am using a new S10 plus, within 3 weeks, the screen is now cracked from the inside. I did not drop the phone, no outside damage, screen protector shows no damage, the screen just cracked from the inside.
I really expect $1000 phone has a proper screen, not something soft and easy to crack like this. I called Samsung Premium Care and they asked for $99 plus tax to replace another phone.
This is very frustrated for me because this is not my fault to have the screen crack. I spent $1000 for the phone and I expect it to have a proper screen which I am not worry about anything while put it in my Jean pocket.
I am tired of back and forth argument. I am not supposed to pay anything. This is Samsung's responsibility for their products, and I expect to have a proper product in hand. This product is still under warranty and I need it to be replaced
similar thing happen to me even i haven't dropped my phone i guess there is some issue in the screen but for a $1000 phone screen should not be that much sensitive
From the looks of it, it looks like there was impact by the power button. To my knowledge I know that the warranty only covers defects and not physical damage. Only thing I can suggest is taking it into your nearest your nearest ubreakifix or send it into Samsung. I tagged a moderator hopefully they can help you with your issue
So you're telling me Samsung sold $1000 phone without responsible of its own damage caused by the power button? Customer has to pay for Samsung extra $100 to get a proper product? Very nice from Samsung. An expensive phone without warranty for physical self-damaged
Thank you so much for reaching out for further assistance. We would recommend having a certified repair technician evaluate your device at one of the walk-in locations.
