Original topic:

S10 has all the wifi button greyed out and won't work

(Topic created: 03-18-2021 11:54 AM)
Samsung_VeQ2R4f
Asteroid
Options
Galaxy S Phones

Hello everyone!

My Samsung galaxy S10 has all of the wifi options greyed out.  When I tried to turn my wifi on, it stays grey instead of blue. This started yesterday. Only my mobile data works so far. I have tried resetting network, resetting wifi router, cleared cache partition, and finally factory reset. I don't know what else to do. Please advise. Thank you in advance!

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6 Replies
CalderCay
Supernova
Options
Galaxy S Phones
Make sure Airplane mode is Off

If Power Saving mode is on, turn it off temporarily

If WiFi Power Saving mode is On, turn it off temporarily

You might want to scan for malware
CalderCay
Supernova
Options
Galaxy S Phones
Okay, in the Samsung Members app ...
At the bottom, tap "Get Help"
Tap "Go To Phone Care"
Tap "Automatic checks"

Are there any errors reported, especially "Network Chipset"?
Samsung_VeQ2R4f
Asteroid
Options
Galaxy S Phones

Thank you for your reply! I just did an automatic scan and there is no network chipset. I have also tried airplane mode off and power saving mode off like you suggested but no luck. 

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CalderCay
Supernova
Options
Galaxy S Phones
Okay, maybe try this

Open Phone Dialer app
type this:
*#1111#
... a white screen is displayed with ServiceMode for title
Tap three dot menu upper right
Select WiFi
... do you see, on the first line:
State: Connected
??
If no, pull down Quick Panel and tap WiFi
... wait and see if Status is Connected

Look at bottom where Ping Test button is
Tap in text field to right
using keyboard, tap Backspace to erase
0.0.0.0
... and type
1.1.1.1
and tap Ping Test button
Does it display "pass" ... or "fail"??

Close those two test apps
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Samsung_VeQ2R4f
Asteroid
Options
Galaxy S Phones

I dialed the *#1111# but my phone says unable to process the request. I appreciate your help. Thank you!

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userfH5rLGFbSu
Astronaut
Options
Galaxy S Phones

good day i did these steps and it ended up saying fail..

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