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S10+ trade in problems regarding cracked camera glass & scratch on screen

(Topic created on: 3/5/21 10:39 PM)
userjaTnFiIMHa
Constellation
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Galaxy S Phones

Hi,  recently I saw the trade in program on S21 ultra and want to trade in my S10+ to buy it. I do not have any type of cracks on screen or back. But the camera glass is definitely cracked. Although the lenses are perfectly fine since I can still use them. Also there're some scratches on my screen and back. Does it still eligible for trade in? Thank you

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Carolina_MīC
Galaxy
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Galaxy S Phones
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Carolina_MīC
Galaxy
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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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