After returning my Note 7 I reactivated my S5 with Verizon. The S5 was working fine prior to the note. It now will not connect to WiFi, when in WiFi settings the on/off bar is grayed out. I have done a network reset and a full factory reset, twice, also removed battery and SIM card and it has not helped. My preference is to wait until the Note 8 is available so I'd like to get this figured out so I don't have to go with a new phone (under payment plan) that I don't really want.
Samsung - SM-G900V
Android version 6.0.1
Android security patch Jan 1st 2017
Baseband Version G900VVRS2DQA1
Kernel Version 3.4.0 DPI@SWDD5720 #1
Build number MMB29M. G900VVRS2DQA1
Solved! Go to Solution.
Hello there, @user8xIIwP4BeG. We're glad you reached out here with your concern.
Have you reached out to your carrier about this one? Normally networks are under tight examination and control by carriers, so often they know if something is wrong. That can be anything from the network in your area having problems to your device needing a new SIM card to connect properly.
I guess I should have added, approximately 7 other devices in my home connect without any issues. When this originally started after reactivation it was a constant connect.. Disconnect over and over. During the writing of this I again removed the battery. For giggles I pulled the Sim card & then put it all back. WiFi immediately connected & stayed connected. Strange because this is certainly not the 1st time it's been done since this began. Hours later it is now beginning to disconnect & then immediately reconnect.
Bottom line I know the problem is not the WiFi provider or Verizon.
Sounds like it's the SIM card then. Here comes that "reach out to your carrier" thing again. They can get you a new SIM card so this won't happen. Probably just an older card so it's acting up, but as carriers are the only ones that can give out their own cards, only Verizon would have that for you.
Let's try some troubleshooting steps, just let me know how these go!