S7 Active Swelling Batttery

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Constellation

S7 Active Swelling Batttery

Guess I'm one of the many others facing a S7 active with the battery swelling so bad it is seperating the rear case, you can see inside.  after getting the run-a-round on the phone with tech support, thier answer was there is no current recalls....hmmmm maybe there should be?

2 REPLIES
Supernova

Re: S7 Active Swelling Batttery

Hey, @user5DWdTKcF2a, we'll be happy to help you with this behavior. If you wouldn't mind reaching out to me in Private Message with your IMEI and Zip Code, I'll be happy to help.

 

You can find your IMEI in Settings > About Phone > Status > IMEI.

 

I would also recommend you reaching out to us at 1-800-726-7864 to find a solution. Thanks so much!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Constellation

Re: S7 Active Swelling Batttery

I don't have the device anymore, had to go thru my insurance to replace.  Samsung tech support was complete useless.  Guess Samsung never fixed the battery issues, now just affraid to publicly recall more.