cancel
Showing results for 
Search instead for 
Did you mean: 
user79gpmOqQHH
Asteroid

S7 Camera not working

JUMP TO SOLUTION

Out of the blue my camera stopped working and all I get is the Camera failed message.  I have done every troubleshooting tip: clearing cache and data on camera and gallery, turn off smart stay, running in safe mode and wipe cache partition. 

I see numerous threads about this issue but no resolution.  Also getting the mesage that the flashlight is being used by another app.  Tried installing third party camera apps and they all say the camera is in use by another app.  This has to be a software issue.  

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Care Ambassador

Re: S7 Camera not working

JUMP TO SOLUTION

I would recommend taking it to ubreakifix for analysis. 

View solution in original post

Reply
Loading...
9 REPLIES 9
Samsung Care Ambassador

Re: S7 Camera not working

JUMP TO SOLUTION

While you are booted in safe mode, do you get the error?

Reply
Loading...
user79gpmOqQHH
Asteroid

Re: S7 Camera not working

JUMP TO SOLUTION

Yes. Tried to open the camera in safe mode. Got the same error.

Reply
Loading...
Highlighted
Samsung Care Ambassador

Re: S7 Camera not working

JUMP TO SOLUTION

I would recommend taking it to ubreakifix for analysis. 

View solution in original post

Reply
Loading...
user79gpmOqQHH
Asteroid

Re: S7 Camera not working

JUMP TO SOLUTION

How much would that cost?

I think that this is more of a software issue and that too a very common one which started for most people this year. So, why does Samsung not release an update to fix this.

Reply
Loading...
userah4WYT1six
Astronaut

Re: S7 Camera not working

JUMP TO SOLUTION

My wife and I are having the exact same problems. So is a friend of ours. This is a widespread problem. This has nothing to do with us breaking anything. I have taken it to a place that specializes in Samsung's. And they said they can't fix it. How do you fix this? I can't take pictures on my phone.

Reply
Loading...
userauYieO7KKd
Astronaut

Re: S7 Camera not working

JUMP TO SOLUTION

Glad to know I'm not alone but upset that there doesn't seem to be a solution.   Out of nowhere my camera stops working about a week ago.   Flashlight icon half lit up.  All the same error messages.  I have gone as far as backing up all my photos & factory resetting my phone & it still isn't working.   This has to be a Samsung software problem because there are no apps left on my phone.  Checked the camera as soon as it was booted back up....no dice.  Heading to Verizon tomorrow to see if they can help....if not, insurance  claim.

Reply
Loading...
userK2ldIwOIJg
Constellation

Re: S7 Camera not working

JUMP TO SOLUTION

Did you find a solution at Verizon?

Reply
Loading...
userCrJuAFEmlD
Constellation

Re: S7 Camera not working

JUMP TO SOLUTION

I also followed the possible resolutions and nothing has worked.  The ubreakfixit store says they cannot fix the issue and have no assistance from Samsung. Please help Samsung reps 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: S7 Camera not working

JUMP TO SOLUTION

@userCrJuAFEmlD,
 

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...