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Constellation

Re: S7 Edge Lock screen PIN not working.

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Did you restart your phone?

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Re: S7 Edge Lock screen PIN not working.

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I got it towork. Don't remember how but I did.

 

Thanks

In the End, we will remember not the words of our enemies, but the silence of our friends.
~Martin Luther King, Jr.
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Astronaut

Re: S7 Edge Lock screen PIN not working.

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i  cant turn my phone off or restart it

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Astronaut

Re: S7 Edge Lock screen PIN not working.

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we can't either. eversince the last update. We tried ATT, Samsung and dr phone. Samsung said to mail the phone to them. If all they are going to do is wipe it then why bother? I think its an update error that needs a patch. Its been a GIAGANTIC pain in the ..............occupying hours of time.

 

The pattern didn't work, fingerprint didn't work and no other thing worked including approaches through google as another user noted.

 

this is why I switched a phone to lg because samsung problems have been so common the past few iterations of phone.

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Astronaut

Re: S7 Edge Lock screen PIN not working.

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we can't either. eversince the last update. We tried ATT, Samsung and dr phone. Samsung said to mail the phone to them. If all they are going to do is wipe it then why bother? I think its an update error that needs a patch. Its been a GIAGANTIC pain in the ..............occupying hours of time.

 

The pattern didn't work, fingerprint didn't work and no other thing worked including approaches through google as another user noted.

 

this is why I switched a phone to lg because samsung problems have been so common the past few iterations of phone.

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Constellation

Re: S7 Edge Lock screen PIN not working.

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I had a similar problem with s6... but restarting did not fix it...
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Black Hole

Re: S7 Edge Lock screen PIN not working.

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Hi @userR0orygkmWL Have you all attempted the steps previously provided by me in this thread? 

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Astronaut

Re: S7 Edge Lock screen PIN not working.

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I have a Samsung S7 and this very same thing happened to me ..  I'm a Realtor and being locked out of my phone for 60 minutes can cost me literally thousands of dollars .. 

    I restarted phone and my PIN was accepted...  but yesterday my PIN stopped working again.... My finger print is the only way to get my phone unlocked at this time..  I sure hope Samsung resolves this issue and FAST.

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Astronaut

Re: S7 Edge Lock screen PIN not working.

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Yes I too have the same problem and I am fed up with my S7 Edge!

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Supernova

Re: S7 Edge Lock screen PIN not working.

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Being locked out of your own phone can be one of the most aggregating situations ever!

Luckily if you were logged into your Samsung Account within your settings, you can reset your PIN from the Find My Mobile webpage by signing in with your Samsung Account and enabling the Unlock My Device feature. From there, please apply the "Lock my device" feature again, set up a new PIN code, and give the command to lock your screen again. After the process is complete, please use this new PIN code to unlock your screen. I hope this information is able to help you guys. Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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