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userMCuO2RuSjm
Asteroid

S7 Edge software update Issue

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Since last update, I can no longer personalize my message alerts.  I read that this is also true of the S9, which is why i havent upgraded my phone. Can i go back to previous S7 Edge software version?

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Red Giant

Re: S7 Edge software update Issue

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welcome to oreo os. that feature is gone but the new messaging app will have each chat to be able to have their own message tones however if you delete the chat, that will be gone too until u create another chat with same folks in it and re assign the tone. Blame google for making the oreo os this way. Samsung doesn't have anything to do with the individual message tone.

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4 REPLIES 4
Black Hole

Re: S7 Edge software update Issue

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I apologize, there is no authorized way to revert back to the previous software version. 

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userMCuO2RuSjm
Asteroid

Re: S7 Edge software update Issue

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I see there are other people with same complaint.  Are there plans to give us back what was taken away? This feature is a deal breaker for me. 

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Black Hole

Re: S7 Edge software update Issue

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I apologize, we are unable to speculate on any future updates. 

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Red Giant

Re: S7 Edge software update Issue

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welcome to oreo os. that feature is gone but the new messaging app will have each chat to be able to have their own message tones however if you delete the chat, that will be gone too until u create another chat with same folks in it and re assign the tone. Blame google for making the oreo os this way. Samsung doesn't have anything to do with the individual message tone.

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