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userwobUxw9MFe
Constellation

Re: S7 Edge swollen battery

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The swollen battery can cause other components to fail.  I recommend that you return your phone to Samsung for repair.  

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user6q50VzFtcl
Constellation

Re: S7 Edge swollen battery

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yes, that happens to me as well. The phone is in very good shape, however, got swollen. I use to take care of my phones, I am assuming this is a manufacturer issue. 

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userSJBa5xXu0f
Astronaut

Re: S7 Edge swollen battery

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Mine has done the same thing.  I didn't notice it for a while because of the case.

 

Verizon is shipping me a new phone but I'm not confident it won't have the same problem.

 

 

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userD15LXPtbjU
Constellation

Re: S7 Edge swollen battery

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Yes, me and my dad we got it replaced for my phone. It looked really abnormal and the phone coud have exploded any time.

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userpcUn4q9U0q
Constellation

Re: S7 Edge swollen battery

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Yes. I can see the glue stretctching on mine. 

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userUGF7NWZN85
Constellation

Re: S7 Edge swollen battery

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My battery expanded and displaced the back cover. When I called Samsung customer service, they said I had to pay for the cost of the repair because my phone was 2 months outside the 12 month warranty. Given their history with batteries, I thought they'd do whatever it takes to get this corrected. 

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useryd6qVFrWMD
Constellation

Re: S7 Edge swollen battery

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same problem as mine. 

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usermoZr3Q2Kt6
Constellation

Re: S7 Edge swollen battery

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Same thing happened to me

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Moolasaki
Asteroid

Re: S7 Edge swollen battery

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I also noticed about 2 weeks ago battery has swollen.. causing the back cover to open about 0.5 cm

I only used Samsung Wireless Charger and haven't used cable and never been dropped

I had it about 9 month.. It makes me sad and makes me rethinking about buying Galaxy Note 8...

 

 

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Red Giant

Re: S7 Edge swollen battery

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Hello @Moolasaki I'm going to reach out to you privately for some more info here in a moment. I'm sorry to hear you've had this experience and I'd like to be of assistance. Please take a look when you get a chance.

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