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userNvnvF3PGp9
Asteroid

S7 Problems after Oreo update.

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I have greatly enjoyed my S7 since i purchased it new in '16. I even converted my wife to a S8 (LG prior) and my daughter to a S7 (iPhone). We also loaded our house down with other Samsung gear, 65' Flatscreen TV, Gear S3, Icon X (2018) Gear S2, Gear Fit Pro and Galaxy Tab S3.  Since the Oroe update on the (2) S7's the problems are overbearing!. We used to enjoy heckling our iPhone friends when they found out that Apple pushed updates to reduce phone life and performance all in the name to force customers to upgrade to the newest latest and greatest. Now it would seem that Samsung is doing the exact same thing now. S9 sales are down, Note 9 has a much larger battery and new features so how can we get people to upgrade? Follow Apple? I do hope I'm wrong, but the evidence points in that direction. 

 

I updated to Oreo on June 24, 2018 and the latest update on August 2, 2018. 

Model # SM-G930V

Andriod Version 8.0.0

Samsung Experience 9.0

 

Problems I am having

- Battery life is awful! I can not make it through an 8 hour day at work w/o recharging. I went 1 week trying a test. I unplugged every day at 7am and didn't touch it at all for 1 hour, battery dropped from 100% to 82%, another hourwas down to 69%, another hour 53% and by 12pm it was down to 19%. For 1 week I didn't turn the screen on or use the phone at all from 7am to 12pm. Each day the results were almost identical. 

- Phone will no longer fast charge wirelessly or wired using all Samsung plugs

- Phone will get extremely hot while charging and shut down or unresponsive to other actions

- Phone is extremely slow when moving between apps 8-10 seconds just to open the camera

- When a call comes in, screen stays black and will not allow me to answer

- When texting, the response time to be able to reply is 10+ seconds before anything opens

-Connectivity between the Gear S3 watch and ICON X earbuds have also been affected. Drops bluetooth music, phone calls and slow response on watch. 

- Just got an update for the S3 watch a couple weeks ago, now batter life on it wont last 8 hours. Normally I could unplug at 6am and still have 30% by 10pm. Now it dies before I make it home at 4pm. 

 

I have not downloaded any apps since Oreo update so nothing new there. But if i use my phone consistantly like I have for the last 2 years before Oreo, It won't last longer than 5 hours between charges, and once I try to charge it, it takes 4+ hours and once it gets hot, it will shut off and be of no use. 

 

I have rebooted, performed a Soft Reset, tried in Safe Mode, cleared Cache Partition, checked all background apps were force stopped, checked every box to conserve battery, all with little to no luck. Nothing has changed from Nougat to Oreo other than the Oreo update, and now I hate this phone!

 

Majority of battery drain is Android System and Android OS, combined for 38% battery drain over a 3hr period. 

 

Something is not playing well since Oreo and all the Samsung Tech Support will say is Factory Data Reset or device needs replaced. It was fine on June 23, 2018 and horrible ever since. I am almost over Samsung and Verizon. 

1 SOLUTION

Accepted Solutions

Re: S7 Problems after Oreo update.

JUMP TO SOLUTION

@userNvnvF3PGp9 Sorry to hear about this. Based on what you're written here, it seems you've exhausted all the troubleshooting steps we would provide. At this point, I would recommend repair services. For phones you have a few options available. You may check with your carrier to see what options they can provide, take the device to a Samsung Experience shop located inside a Best Buy store, or we can set up a service ticket for you to ship the phone to us so that one of our technicians can take a look at it. Please let us know how you would like to proceed. 

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41 REPLIES 41
userfBZuSTUkoC
Constellation

Re: S7 Problems after Oreo update.

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I have has a similar battery issue with my S7.

*battery life is gone down hill (before Oreo update)

*Getting hot when charging

Now I can't set individiual text tones for my contacts

 

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-_-_-_-
Asteroid

Re: S7 Problems after Oreo update.

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Restart ^^

 

 

 

No fr, you should reset the phone Smiley Wink

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userNvnvF3PGp9
Asteroid

Re: S7 Problems after Oreo update.

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No Samsung Tech Support suggestions or replies?

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Re: S7 Problems after Oreo update.

JUMP TO SOLUTION

@userNvnvF3PGp9 Sorry to hear about this. Based on what you're written here, it seems you've exhausted all the troubleshooting steps we would provide. At this point, I would recommend repair services. For phones you have a few options available. You may check with your carrier to see what options they can provide, take the device to a Samsung Experience shop located inside a Best Buy store, or we can set up a service ticket for you to ship the phone to us so that one of our technicians can take a look at it. Please let us know how you would like to proceed. 

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userk6fc4TreIY
Constellation

Re: S7 Problems after Oreo update.

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umm, so like what do I do now?

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Samsung Moderator
Samsung Moderator

Re: S7 Problems after Oreo update.

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@userk6fc4TreIY; I would be happy to help you get set up for service repair, if you are interested. Or I could look into the issue and provide you with more information. Could you respond in a private message to http://bit.ly/2JH2rq2 with the following information? Thanks.

 

First/Last Name 

 

Phone Number

 

Email Address

 

Physical Address

 

Place Of Purchase

 

Serial #

 

Model#

 

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userNvnvF3PGp9
Asteroid

Re: S7 Problems after Oreo update.

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PM Sent

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userpb0k1JnwSV
Astronaut

Re: S7 Problems after Oreo update.

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I just recently had the same exact same problem. My phone is about useless now. Results will happen a few years back with my S5 and I did upgrade to an S7 after that but I am not going to doing it again. I'm going to switch to a different brand other than Samsung.

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userpb0k1JnwSV
Astronaut

Re: S7 Problems after Oreo update.

JUMP TO SOLUTION

I just recently had the same exact same problem. My phone is about useless now. This also happened a few years back with my S5 and I did upgrade to an S7 after that but I am not going to doing it again. I'm going to switch to a different brand other than Samsung.

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