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Samsung Care Ambassador

S7 edge wireless charging not working

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My son got me a Samsung wireless fast charger (EP-PN920) in early July for my Samsung S7 Edge. At that time wireless charging worked randomly. I never could figure out why it wouldn't work some times. 

 

Now it doesn't work at all. I have tried all the tricks that I could find on the internet.

- Enable screens saver (dream) while charging

- Boot in safe mode

- Enable NFC, disable fast wireless charging

 

When I plug in the wireless fast charger it blinks blue, green, blue and then nothing. No lights when I set the S7 Edge on it. 

 

So where do I go from here? Unfortunately I am beyond the 15 day return at Best Buy. Can I get this wireless charger replaced under Samsung support?

 

1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Re: S7 edge wireless charging not working

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I chatted on-line with Samsung support. They are going to replace the wireless charger. 

 

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1 REPLY 1
Samsung Care Ambassador

Re: S7 edge wireless charging not working

JUMP TO SOLUTION

I chatted on-line with Samsung support. They are going to replace the wireless charger. 

 

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