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Original topic:

S8 screen locked turned on without setting it. Needing help to unlock it.

(Topic created: 04-02-2021 07:24 AM)
userwagS29SeEB
Astronaut
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Galaxy S Phones

Hi. Trying to help an elderly neighbour.

Her S8 screen lock has turned on by itself. She insists she didn't turn it on and has no idea what the code is.  She have never had the phone locked with a pin.

All her contact number are in the phone so it's really important we unlock it for her.

The general internet searches have not helped to find a work around. We can't tunr the phone off without it asking for the pin.

Anyone out there with some advice?

Thank you.

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

You can try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001570

If you are still unable to access the phone, it can be serviced to be unlocked. However, this does include a factory reset of the phone and requires valid proof of purchase. 

 

For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Call Customer Support at 1-800-786-7864



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