Original topic:

S9+ fingerprint stopped working after update

(Topic created on: 5/8/21 12:26 PM)
userMEulbKcMkl
Constellation
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Galaxy S Phones

Hello, my galaxy s9+ after Abril update the fingersprint stop work with eficency, need to much tries to unlock and normally i cant unlock it, i already try use new fingersprints and still the same.

3 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Have you tried wiping the cache partition?

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
MrJell_Lee
Cosmic Ray
Options
Galaxy S Phones

You should report the issue to Samsung using the Samsung Members app...

userMEulbKcMkl
Constellation
Options
Galaxy S Phones

it work nice after wipe cache, thank you everyone

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