cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userGxu8LreLpa
Asteroid

SAMSUNG CONNECT UPDATE CAUSED BLUETOOTH TO STOP CONNECTING WITH FORD SYNC

JUMP TO SOLUTION

Hi there

 

Yesterday morning I saw that Samsung connect updated itself on my phone. I usually stream radio apps through my Bluetooth onto my car audio which is running Ford Sync. 

 

However since the connect update my phone doesn't pick up the car Bluetooth signal. It works with other Bluetooth devices, but not with the car.

 

Any advice?

1 SOLUTION

Accepted Solutions
userGxu8LreLpa
Asteroid

Re: SAMSUNG CONNECT UPDATE CAUSED BLUETOOTH TO STOP CONNECTING WITH FORD SYNC

JUMP TO SOLUTION

I have sorted the problem. The fault was with the vehicle. I had to disconnect the battery for 30 seconds and reconnect it again and it all worked fine.

Reply
Loading...
4 REPLIES 4
Supernova

Re: SAMSUNG CONNECT UPDATE CAUSED BLUETOOTH TO STOP CONNECTING WITH FORD SYNC

JUMP TO SOLUTION

I'd be more than happy to look into this for you and see what's going on.

Can you provide your exact model number, carrier & Baseband version please?
Also, please verify if you've gone through the following steps:

  • Soft reset
  • Tested in Safe Mode to eliminate third party apps
  • Cleared your app cache
  • Cleared cache partition
  • Backed up & tested the phone with a factory reset

Thanks. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Reply
Loading...
userGxu8LreLpa
Asteroid

Re: SAMSUNG CONNECT UPDATE CAUSED BLUETOOTH TO STOP CONNECTING WITH FORD SYNC

JUMP TO SOLUTION

I think the problem is software related. It is probable the the update of Samsung connect no longer reconizes the 2014 Ford Sync software. I wonder if there is maybe a download where I can download older version of Bluetooth software?

Reply
Loading...
userGxu8LreLpa
Asteroid

Re: SAMSUNG CONNECT UPDATE CAUSED BLUETOOTH TO STOP CONNECTING WITH FORD SYNC

JUMP TO SOLUTION

I have sorted the problem. The fault was with the vehicle. I had to disconnect the battery for 30 seconds and reconnect it again and it all worked fine.

Reply
Loading...
user0w7KyUjOGo
Constellation

Re: SAMSUNG CONNECT UPDATE CAUSED BLUETOOTH TO STOP CONNECTING WITH FORD SYNC

JUMP TO SOLUTION

I'm having the same problem with  my much Galaxy 7 sky pro. The problem is not the car. It is the phone. I've already taken my car to the dealership and other phones have been able to pair with my car. Can someone please help me. I have done all the troubleshooting with a representative over the phone and nothing seems to work.

Reply
Loading...