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SIM Card Change Error

(Topic created: 01-07-2020 07:28 AM)
user6NPExzkzuq
Constellation
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Galaxy S Phones

This morning an error message appeared saying "SIM card changed. Restart your phone to start using your new SIM card. To make an emergency call before restarting, tap Emergency Call." I have not changed my SIM card, and if I restart the phone the error message appears again. I am therefore unable to use my phone and am not sure how to get around this message. Would this be a phone error or a SIM card error?

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Kman1138
Astronaut
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Galaxy S Phones

Exact same thing just happened to me.  I had to click "RESTART" about 3 times before it finally started working normally.   Seems to be OK now.  Try restarting a few times and see if it fixes it.

 

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LongHiker
Samsung Care Ambassador
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Galaxy S Phones

The first step is to visit your carrier and try a new SIM card. 

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user6NPExzkzuq
Constellation
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Galaxy S Phones

Thanks. Just to add to this, if I click on Emergency Call and then click back, the error message disappears but then reappears about 5 seconds later. In those 5 seconds I am able to send texts so the SIM card is still working. Would the first step still be to try a new SIM card?

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Vettron
Constellation
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Galaxy S Phones

Try factory reset

user6NPExzkzuq
Constellation
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Galaxy S Phones

Thanks. I'll try my SIM in another phone and try another SIM in mine. If the problem still persists then I know it is the phone and will therefore do a factory reset.

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userWbxWc8cwgn
Constellation
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Galaxy S Phones

Factory reset did not work for me.

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Samsung_UfVRnxm
Astronaut
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Galaxy S Phones

Can't receive calls or messages

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user6NPExzkzuq
Constellation
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Galaxy S Phones

I can receive calls and messages. The only way to remove the error message is to click on Emergency Call and then click the back button. The error message disappears for 5 seconds. In that time I can use my phone normally, make calls, send messages, but then the error appears again. I don't know how to stop the error message appearing because I have not changed my SIM and restarting the phone as it tells me to does nothing.

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Solution
Kman1138
Astronaut
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Galaxy S Phones

Exact same thing just happened to me.  I had to click "RESTART" about 3 times before it finally started working normally.   Seems to be OK now.  Try restarting a few times and see if it fixes it.

 

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user6NPExzkzuq
Constellation
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Galaxy S Phones

Thanks very much, this actually worked for me in the end as well. Not sure why that 3rd or 4th restart sorted it out, but it did.

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