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userYh9f7aeRmO
Constellation

Samsung Cloud deleting email

I received an email saying that my Samsung Cloud would be deleted due to 12 months of inactivity. I have a Galaxy S5 phone and I can't find a way to access the Samsung Cloud. I use Verizon Cloud all the time but I would like to know if there is anything in my Samsung Cloud before it gets deleted. Also, is my Verizon Cloud separate from the Samsung Cloud so my Verizon Cloud will not get deleted?

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Samsung Cloud deleting email

Hey there,

 

Thanks for reaching out.

 

Give this link here a shot giving steps on how to access your Samsung Cloud through a PC only: 

https://www.samsung.com/us/support/answer/ANS00060518/

 

Also, Your Verizon cloud will not be affected with any Samsung cloud deletions.

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userrDxOnKu7Pu
Astronaut

Re: Samsung Cloud deleting email

So the email is real?

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Insect
Astronaut

Re: Samsung Cloud deleting email

So. Is this email legitimate?

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Ellin
Cosmic Ray

Re: Samsung Cloud deleting email

Got the save email several times and I have been using the cloud, so now I'm just ignoring, no way to contact to see if legit or not

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