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Original topic:

Samsung Galaxy S10+ Cannot record video for more than 20-30 seconds

(Topic created: 05-23-2019 01:20 PM)
TechGirl77
Cosmic Ray
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Galaxy S Phones

I have plenty of space on the phone, but the video stops recording automatically after a short period of time. 

 

I've cleared the cache and done a hard reset. It hasn't helped. 

TechGirl77
Cosmic Ray
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Galaxy S Phones

Hi, I've tried all resolutions and get the same issue (all differing and inconsistent times)

 

I just applied the latest software update too. It said it had camera improvements and I really hoped it would fix it...but it didn't 

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ChrisWNY
Samsung Care Ambassador
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Galaxy S Phones

Could be a SD card issue? Are you recording internally or directly to SD card? Some SD cards don't keep up well with the read/write speeds needed for video recording. If you're having problems recording to internal storage, try setting the camera to record to SD card to find out if the problem still occurs.



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TechGirl77
Cosmic Ray
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Galaxy S Phones

Hi there, I don't have an SD card... So, not sure if that's the issue. 

 

I'd hope it could record to internal memory ok? 

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TechGirl77
Cosmic Ray
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Galaxy S Phones

The problem still continues. 

 

It also happened in a 3rd party app.

 

I am considering selling this phone, as it's just so annoying that I cannot fix this.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tried wiping the cache partition on your device? Also, have you tried recording video with your device in safe mode?


Be sure to click " βœ“ Accept as Solution" when you find an answer that works for you.





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TechGirl77
Cosmic Ray
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Galaxy S Phones

Hi, I've just tried safe mode. All seems fine. Does that mean it's an app issue?

 

I haven't done the cache partition. I'll  look up how to do that, thank you. 

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TechGirl77
Cosmic Ray
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Galaxy S Phones

I've cleared the cache partition also. 

 

First video lasted 1min 20secs before automatically  ending. Second try lasted 45 seconds πŸ˜”

 

So, only safe mode has worked so far.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Yes, if the camera works while your device is in safe mode then it would be a third party app causing the symptoms you are experiencing.


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TechGirl77
Cosmic Ray
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Galaxy S Phones

Hmmmmm. I'm at a loss. I've uninstalled all non-essential apps. Definitely all that use the camera or video. But still it's happening. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

We would recommend deleting them one by one until you are able to resolve the symptoms you are experiencing.


Be sure to click " βœ“ Accept as Solution" when you find an answer that works for you.





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