02-13-2018 07:06 AM
Recently, my samsung galaxy s7 edge fingerprint scanner won't initialize.
I have tried the following:
Nothing has worked thus far.
02-13-2018 11:37 AM
02-14-2018 11:40 AM
Thanks for checking! Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating. Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
02-20-2018 12:17 PM
In that case, definitely reach out to Samsung directly via Phone (1-800-726-7864), through the Samsung Plus App, Twitter, or even Facebook to set up an evaluation and repair. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!