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Samsung Galaxy S9 Completely Broken after December 2020 Software Update

(Topic created: 12-24-2020 06:35 AM)
userh7EcApVnuX
Astronaut
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Galaxy S Phones

I installed the new software update on my phone this morning. Flash forward a few hours and my phone goes completely dead with just a blinking yellow light on the top left of the front screen. I was listening to Spotify and then boom, it just stopped working. Cannot perform a soft or hard reset and now when I plug my phone into my computer, my computer just recognizes the phone as the Qualcomm operating system version that is installed and not as "samsung galaxy s9" like it used to. When I perform hard reset with my phone plugged into my computer, it briefly disconnects then reconnects to my computer but nothing appears on my phone screen and the light is still blinking. In short, the new software update destroyed my phone completely. Thanks Samsung.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello,

 

I will be happy to look into this for you.

 

Can you send a private message providing the full model code and the IMEI of your device so I can further assist? Sounds like you may need a service repair. http://bit.ly/2GGYul4

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